refael Posted October 11, 2008 Posted October 11, 2008 Hi everyone. I hope to find help here. Anyone who can consult/advice. Please! We are using version 2.2 RC2 The problem is: when a customer make a purchase the shop owner does not get any notification or the order email. The contact form is not sending email either. Facts: In the admin the “e-mail address” is set to the owner email address e.g. [email protected] We have tried SMTP and SENDMAIL We have tried to play around with the email options We have try to script authentication We added an email to “Send Extra Order Emails To” for extra checking nothing was received. We have contacted the hosting provider they checked and said that they cannot find any problem on their end. Important fact: when submitting and email via “Send Email To Customers” it sends and well received. Current settings: E-Mail Transport Method: sendmail E-Mail Linefeeds: LF Use MIME HTML When Sending Emails: false Verify E-Mail Addresses Through DNS: false Send E-Mails: true I am kindly ask any of you who can advice or give us any direction.
♥Vger Posted October 11, 2008 Posted October 11, 2008 The PHP Mail Function and Sendmail both use SMTP to send the mail out - so the question has to be "Does your hosting company provide SMTP facilities?". If they don't then that is the answer to your problem. Vger
refael Posted October 12, 2008 Author Posted October 12, 2008 The PHP Mail Function and Sendmail both use SMTP to send the mail out - so the question has to be "Does your hosting company provide SMTP facilities?". If they don't then that is the answer to your problem. Vger Hi, thanks for your reply. the hosting provides SMTP for outgoing mail server (its mail.....). does this answer your question?
refael Posted October 12, 2008 Author Posted October 12, 2008 Vger, is there any file in the oscommerce where i should have indicated the smtp? was that your question.
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