Paypal order didn't show in admin page.

[Pardner]

I am puzzled on this one. I am a novice to web development, but I am getting used to osCommerce. My first order came through with a personal check... no problems there. However, my second customer payed via paypal. The order did not show up in the "orders" section of the admin page, the stock did not get decremented, and no one got notification emails. I received the money and I had to email the customer what items they had bought. at first i thought that maybe they had just sent me money through paypal, but the correct amount was included for shipping, and I use the USPS module that calculates shipping automatically.

 

I have tested the paypal module plenty of times, and I went back and tested it after this happened. My test order showed up in the orders list, the stock was decremented, but I still did not get a notification email. What bugs me is that the second customers order did not appear in the orders. And like I said, the first order (personal check) the email notifications worked fine and the stock was decremented.

 

Anybody have any ideas as to what went wrong? Any way to prevent this from happening in the future?

[Pardner]

Ok, sorry to necropost, but as you can see I didnt get any help last time.... Well I searched through everything that I could and I didn't find whats happening. BUT it is still happening. Since I first posted I have recieved 5 more orders: 2 via check and 3 via paypal. I received all the emails for the check orders, the check orders appeared on my admin pages, and there was no problems.

 

But for the 3 paypal orders its a different story. The only information I received was a paypal email saying that I received payment: no emails about what they bought and the orders did not appear on the admin pages. Customers ARE using the website and the shopping cart because they are getting the correct shipping amount.

 

Whats going on? Why isn't my paypal module working?

 

The only thing I can think of is that maybe my customers don't have a paypal account when they start the order. Then when they get redirected to the paypal site and sign up for paypal, something happens where my site looses their purchase info???? Does this make sense???

 

Please help, this is so frustrating and embarrassing.... I'm having to email my customers asking them what they bought!!

:( :( :(

[Guest]

Which paypal contribution are you using?

 

 

 

Ok, sorry to necropost, but as you can see I didnt get any help last time.... Well I searched through everything that I could and I didn't find whats happening. BUT it is still happening. Since I first posted I have recieved 5 more orders: 2 via check and 3 via paypal. I received all the emails for the check orders, the check orders appeared on my admin pages, and there was no problems.

 

But for the 3 paypal orders its a different story. The only information I received was a paypal email saying that I received payment: no emails about what they bought and the orders did not appear on the admin pages. Customers ARE using the website and the shopping cart because they are getting the correct shipping amount.

 

Whats going on? Why isn't my paypal module working?

 

The only thing I can think of is that maybe my customers don't have a paypal account when they start the order. Then when they get redirected to the paypal site and sign up for paypal, something happens where my site looses their purchase info???? Does this make sense???

 

Please help, this is so frustrating and embarrassing.... I'm having to email my customers asking them what they bought!!

:( :( :(

[Pardner]

Which paypal contribution are you using?

I believe its the default "PayPal" module that came with my osCommerce 2.2 package.

 

Should I try the Paypal IPN? whats the difference?