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Paypal - customers not returning to site after payment


Dubdup

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Posted

HELP!!

 

I have Paypal set to return to the order confirmed page, this then produces the order in the 'customer order' panel - not a problem, if the customer allows Paypal to redirect them back to the site. I am getting a number of payments with no orders (meaning the customer did not return to the site) I have even put a message asking the customer to return to the site to complete transaction.

 

If anyone can give me some help or a link in the 54 pages of questions would appreciate it or is there a better alternative? It is embarrassing having to email customers to ask what they have ordered. Paypal IPN was mentioned - had a look at enabling that, but do not know where to obtain the licenses it asks for or how to configure it??

 

Anything will help, as it makes the transactions look pretty Mickey Mouse when having to contact them :blush:

 

 

Many thanks

 

Mark

Posted
Paypal IPN was mentioned - had a look at enabling that

you need to install different contribution, not just enable the PayPal IPN in your PayPal account.

Please read this line: Do you want to find all the answers to your questions? click here. As for contribution database it's located here!

8 people out of 10 don't bother to read installation manuals. I can recommend: if you can't read the installation manual, don't bother to install any contribution yourself.

Before installing contribution or editing/updating/deleting any files, do the full backup, it will save to you & everyone here on the forum time to fix your issues.

Any issues with oscommerce, I am here to help you.

Posted

Official Paypal IPN Contribution - easy to install and use, will take care of all the issues.

 

Rob

Rob Bell - Inspired Graphix

Customising osCommerce in Australia, and the world!

View my profile for web and email links.

 

I'm sorry, but i cannot offer Free support via PM etc, and osCommerce forums prohibit me from putting any reference to paid support in my signauture.

However viewing my profile may provide links to my website or something like that which you may find useful.

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