I need a better solution than Paypal

[Tsuri Japan]

Ok this week I had a charge back after 2 months of the product sent out and it was a big one.... it was for about $1,000 US and he's a scammer from Hong Kong. I know this because after putting his name in Google and came up red lights all the way. His address matched paypals and in my site with the IPN information. Paypal processed the credit and nothing was showing it as being a bad credit card. It was shipped via EMS with all the tracking numbers and proper insurance... well here we are 2 months later and I now have to fight to get my money back. What a nightmare this is going to be because from what I've read I won't be getting my money back and Payapl is famous for stiffing us merchants, just go to www.paypalsucks.com and read the forums and horror stories! I think their customer support really sucks and already after 4 days of faxs and emails I've had no response from them.

 

I want a better solution for accepting credit cards with great customer support and I'm willing to pay extra for these services!!!

 

One thing you should know is I'm based from Japan and don't have a US bank account. So I need a provider who can accept international accounts.

 

So after many hours I've got a list of some possible solutions:

 

http://www.merchant-accounts.ca/

http://www.usms.com/

http://www.chronopay.com

 

If you have any suggestions or input please post them!!

 

So far I really like chronopay and they see to offer the best security against online fraud. I've emailed all 3 so lets see how it goes from here and I'll post back how my progress goes.

 

Nigel

Edited September 30, 2008 by Tsuri Japan

[web-project]

well here we are 2 months later and I now have to fight to get my money back.

but if you have all proper information:

 

EMS with all the tracking numbers and proper insurance

 

how PayPal took money from you? if you have the evidence of posting & receiving goods....

 

and Payapl is famous for stiffing us merchants

not really, on with dodgy merchants - they follow the standard procedure.

[Tsuri Japan]

You're right.... I hope! I just got my first reply today and they have now asked for the invoice for shipping which of course I'm able to provide! It's just when you put chargeback+paypal in google you get all these horror stories and now I'm starting to doubt how safe paypal really is? I'll post back how it goes with all this stuff for sure.

 

http://www.worldpay.com

Worldpay seems to be pretty good (4.9%) but I'll be paying more compared to my paypal fee of 3.4%.

 

Nigel

Edited September 30, 2008 by Tsuri Japan

[Guest]

You're right.... I hope! I just got my first reply today and they have now asked for the invoice for shipping which of course I'm able to provide! It's just when you put chargeback+paypal in google you get all these horror stories and now I'm starting to doubt how safe paypal really is? I'll post back how it goes with all this stuff for sure.

 

http://www.worldpay.com

Worldpay seems to be pretty good (4.9%) but I'll be paying more compared to my paypal fee of 3.4%.

 

Nigel

 

worldpay are superb. We are very happy with them

[Tsuri Japan]

Yeah I'm leaning towards world pay for the name bran recognition and am hoping that if I sign up with them I will be able to increase my sales. I tried this search and learned a lot about why this type of service can certainly increase or help my business. I like the fact that when they get to the payment gateway it only asks for a credit card number and that way there is no confusion. Also it seems their fraud section is superior to paypal.... I guess you pay for what you get right?

 

It does look more professional to offer something like Worldpay. Depending on what I'm buying, if the company only offers Paypal then 9 times out of 10 then I won't buy from them. I offer Worldpay, Paypal and Nochex on site as payment methods and find 80% pay by Worldpay, 15% by Paypal and 5% by Nochex.

Check this out from a good search I did:

PAYPAL VS WORLDPAY

 

Time after time I get the same message about paypal from people... I don't have a paypal account (even though you don't need one), it keeps showing errors when I get to their page and other many other things like that.

 

I'm based from Japan and they have quoted on their homepage that I would get a rate of 4.9% per transaction. But from what others have said it seems I can maybe get lower rates after I've been with them for a while... Is this true? At the moment I'd say I'm doing around 7-10K a month in sales so I'm wondering if this is considered a good quantity of sales for some leverage of a deal perhaps?

Edited October 2, 2008 by Tsuri Japan