Can't get to the shopping cart after selecting "Add to Cart"

[custompilotshirts]

Hello, my website www.custompilotshirts.com isn't working right. It was fine but all of a sudden when someone tries to order a shirt (or add to the shopping cart) the site just goes back to the product info page. I'm new to this. The settings on my "My Store" panel seem to be set correctly. I noticed one that says "Display Cart After Adding Product" is set to true. I'm at a loss. Any help?

Rob

www.custompilotshirts.com

[sLaV-]

goto www.yourdomain.com/admin then click on Configuration then under My Store set Use Search-Engine Safe URLs (still in development) to false

 

also post in appropriate forum next time :)

[custompilotshirts]

goto www.yourdomain.com/admin then click on Configuration then under My Store set Use Search-Engine Safe URLs (still in development) to false

 

also post in appropriate forum next time :)

 

Sorry about the wrong forum. I'm quite new and trying to learn as fast as possible. The suggested solution didn't work. I'll move this over to the appropriate forum.

Rob

[germ]

Your URL's are all "wonky"....

:blink:

 

You might go into your Admin and set "Use Search-Engine Safe URLs (still in development)" to false

 

Save it.

 

Things might improve after doing that.

;)

[germ]

And you might also have to set "Use Cache" to false in the admin to see the effects of this change.

:blush:

(I almost forgot that bit)

[custompilotshirts]

Your URL's are all "wonky"....

:blink:

 

You might go into your Admin and set "Use Search-Engine Safe URLs (still in development)" to false

 

Save it.

 

Things might improve after doing that.

;)

 

 

Hi,

I set both suggested changes with no change in website behavior. I only had to set the "...Safe URLs" to false. The cache was already set to false. Also, what do you mean by "wonky"?

Rob

[germ]

A "wonky" URL from your site trying to add a product to the cart:

 

http://custompilotshirts.com/product_info.php/products_id/25/action/add_product

A similar URL from my site:

 

http://www.mysite.com/product_info.php?cPath=21_22&products_id=128&action=add_product

[custompilotshirts]

Hello,

I'm having a problem with my website. When pushing the "add to cart" button the site navigates back to my product_info page. It should go to my shopping cart. My merchant account is with Authorize.net. It was working until I think I messed it up doing some cosmetic changes. I have a feeling it is file structure related.

Rob

www.custompilotshirts.com

[Jan Zonjee]

I'm having a problem with my website. When pushing the "add to cart" button the site navigates back to my product_info page.

For products that have attributes it is normal to go the product_info page if a add to cart button is clicked on e.g. a product listing. However, in your case it seriously looks like you are losing the osCsid when going to certain pages. The osCsid (session id) is in the browser url, then it is gone (meaning a cookie is set) then you go to another page and another osCsid is in the url etc.

[♥FWR Media]

I grabbed the headers, as you can see the osCsid is lost and remade.

 

http://custompilotshirts.com/product_info.php/products_id=25&action=add_product?osCsid=815397234c65b8811e180e8aff642ce5

POST /product_info.php/products_id=25&action=add_product?osCsid=815397234c65b8811e180e8aff642ce5 HTTP/1.1
Host: custompilotshirts.com
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en,en-us;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Connection: keep-alive
Referer: http://custompilotshirts.com/build_shirt.php/products_id/25?osCsid=b703219b5bd343ce38d704bdf7bd16b9
Content-Type: application/x-www-form-urlencoded
Content-Length: 120
id%5B10%5D=1&id%5B12%5D=5&id%5B9%5D=8&id%5B6%5D=16&id%5B2%5D=10&normal=10&tapered=12&checksize=&products_id=25&x=43&y=13
HTTP/1.x 200 OK
Date: Tue, 09 Sep 2008 20:00:10 GMT
Server: Apache/2.2.9 (Unix) mod_ssl/2.2.9 OpenSSL/0.9.8g DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
X-Powered-By: PHP/5.2.6
Keep-Alive: timeout=15, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html

 

Referrer ..

osCsid=b703219b5bd343ce38d704bdf7bd16b9

 

Then ..

osCsid=815397234c65b8811e180e8aff642ce5

[germ]

Firefox says no cookies are getting created!

:o

[Jan Zonjee]

Firefox says no cookies are getting created!

You are right. I got fooled into thinking that a cookie was set because the links on product_info.php?products_id=25 on the page itself (like to pockets.php) and in the information box on the right side do not have an osCsid in the link (probably not the tep_href_link used for making those links...).

[germ]

I was thinking maybe a config file problem (cookie settings).

 

Maybe the OP could post his cookie settings from the config file:

 

  define('HTTP_COOKIE_DOMAIN', '');
 define('HTTPS_COOKIE_DOMAIN', '');
 define('HTTP_COOKIE_PATH', '');
 define('HTTPS_COOKIE_PATH', '');

Whatever he has for those defines.