CC Posted February 2, 2003 Share Posted February 2, 2003 Does anybody know why the helping status is not updating in the database?? Therefore causing the live help not to show busy to a second user trying to contact Admin? Instead it opens 2 conversations, and continues to show all conversations to both users wanting help. Bit of a problem really. I had the same isues of not updating the database to end sessions, but I got that fixed. But for some reason it is not telling 'helping' in the db whether I actually am or not. Any ideas? I'm sure I am just missing something simple, but it is bugging me! Thanks CC. Quote Link to comment Share on other sites More sharing options...
Guest Posted February 3, 2003 Share Posted February 3, 2003 I had the same isues of not updating the database to end sessions, but I got that fixed what fix did you come up with. send me what is happening to my email address and I will look at it to see what I can do to fix the problem Mike Quote Link to comment Share on other sites More sharing options...
bburn Posted February 4, 2003 Share Posted February 4, 2003 Hi! I have my tep in different languages. The live support is working nice with the default language, but when I switch to e.g. spanish and click the support button, the window pops up and it shows the shop in the window. I tried around and around, but its always the same. Someone has an answer? Greets, Bj?rn Quote Link to comment Share on other sites More sharing options...
Farrukh Posted February 11, 2003 Share Posted February 11, 2003 I have installed the mod and its working just great But when I log off from Admin , it stills displays the "Live Support" is avaliable in the Main Page of the Cart Quote Link to comment Share on other sites More sharing options...
CC Posted February 11, 2003 Share Posted February 11, 2003 Bugger I have not kept up with this thread. I still have the problem of the support not showing as busy. It still isnt updating the DB to show busy. I will email my code to you Mike. Will be with you soon. CC. Quote Link to comment Share on other sites More sharing options...
skarra Posted February 12, 2003 Share Posted February 12, 2003 I had the same isues of not updating the database to end sessions, but I got that fixed CC Can you post the fix? Quote Link to comment Share on other sites More sharing options...
Haywyre Posted February 12, 2003 Share Posted February 12, 2003 Mike, I installed Live Support with no problems and it initially worked fine. Now when i try to start it I get a window that says "Live Support is currently open Currently only 1 window can be open". Any ideas? Jim Quote Link to comment Share on other sites More sharing options...
Farrukh Posted February 12, 2003 Share Posted February 12, 2003 I am getting this message when i try to start the live support through ADMIN Live Support is currently openCurrently only 1 window can be open Quote Link to comment Share on other sites More sharing options...
skarra Posted February 12, 2003 Share Posted February 12, 2003 I am just looking at the table structure in the data base. I really don't know if this is a problem or if this is how it is supposed to be. CREATE TABLE ls_techs ( tech_id int(11) NOT NULL auto_increment, support_tech varchar(20) NOT NULL default '', password varchar(25) NOT NULL default '', support_group varchar(255) NOT NULL default '', status varchar(10) default NULL, helping varchar(255) NOT NULL default '', PRIMARY KEY (tech_id), UNIQUE KEY yech_id (tech_id) ) TYPE=MyISAM; the UNIQUE KEY has yech_id , is this what it should be? Quote Link to comment Share on other sites More sharing options...
Guest Posted February 12, 2003 Share Posted February 12, 2003 That is a typo. should be ls_techs for those of you that are getting the error Live Support is currently open Currently only 1 window can be open right now you need to currently open up phpMyAdmin, locate ls_techs and change status to "no" Quote Link to comment Share on other sites More sharing options...
Farrukh Posted February 13, 2003 Share Posted February 13, 2003 ?I changed the status of ls_techs but the problem still persists. This is the change i made: status?varchar(10) No?0?Change Drop Primary Index Unique Fulltext Is this correct? Quote Link to comment Share on other sites More sharing options...
CC Posted February 13, 2003 Share Posted February 13, 2003 That is a typo. should be ls_techs for those of you that are getting the error Live Support is currently open Currently only 1 window can be open right now you need to currently open up phpMyAdmin, locate ls_techs and change status to "no" So are you saying this: CREATE TABLE ls_techs ( tech_id int(11) NOT NULL auto_increment, support_tech varchar(20) NOT NULL default '', password varchar(25) NOT NULL default '', support_group varchar(255) NOT NULL default '', status varchar(10) default NULL, helping varchar(255) NOT NULL default '', PRIMARY KEY (tech_id), UNIQUE KEY yech_id (tech_id) ) TYPE=MyISAM; Should actually be this: CREATE TABLE ls_techs ( tech_id int(11) NOT NULL auto_increment, support_tech varchar(20) NOT NULL default '', password varchar(25) NOT NULL default '', support_group varchar(255) NOT NULL default '', status varchar(10) default NULL, helping varchar(255) NOT NULL default '', PRIMARY KEY (tech_id), UNIQUE KEY ls_techs (tech_id) ) TYPE=MyISAM; CC. Quote Link to comment Share on other sites More sharing options...
fixitman Posted February 13, 2003 Share Posted February 13, 2003 This seems like a great contribution, but a little buggy for me just yet. Anyone know of anything a little more stable? I have a customer in a rush, so i don't really have time to debug this or write my own.... Will definitely keep an eye on this area!! -M Quote Link to comment Share on other sites More sharing options...
Guest Posted March 14, 2003 Share Posted March 14, 2003 Feature Update Added http://www.oscommerce.com/community/contributions,880 Quote Link to comment Share on other sites More sharing options...
Guest Posted March 15, 2003 Share Posted March 15, 2003 I tried to follow the updates, but i went wrong along ths line. I am getting this error in the admin section when i click on the tools/live support TABLE_LS_VARIABLES doesn't exist select v.color, a.ls_variable_option from ls_variables v, TABLE_LS_ATTRIBUTES a where v.color = a.ls_attributes_id I looked and the sql script did not create these two tables and they were not in the install text to add the define statemnts to the application_top.php Can anyone help me out ?????? Thanks Quote Link to comment Share on other sites More sharing options...
Guest Posted March 15, 2003 Share Posted March 15, 2003 There is a fix, (it was an error on my part) Download and install a newer version and that will fix your problem Mike Quote Link to comment Share on other sites More sharing options...
jonah Posted March 15, 2003 Share Posted March 15, 2003 I don't know if this is an error or even if it has been brought up before. In the installation instructions it says: copy the following files over to your CATALOG folder (these files go in the root directory of your catalog folder) - live_support.php - ls_comm_exit.php - ls_comm_main.php - ls_comm_top.php - ls_exit.php - ls_infobar.php - ls_start.php The file ls_comm_exit is not in the catalog directory of the module installation files. This is true for v12c, v12d and v13. Is this a typo or is the file missing? Quote Link to comment Share on other sites More sharing options...
davidturetsky Posted March 16, 2003 Share Posted March 16, 2003 No matter what I do (table entries, close browsers, etc.) I cannot get back into live support from the admin side. It just keeps giving me this: Quote Link to comment Share on other sites More sharing options...
Guest Posted March 16, 2003 Share Posted March 16, 2003 This is a known issue and there has been a fix released from rusmcduck (thanks) http://www.oscommerce.com/forums/viewtopic.php...ive+support+fix make the neccessary changes and this should alleviate your problems Quote Link to comment Share on other sites More sharing options...
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