diana117 Posted August 30, 2008 Posted August 30, 2008 When I tried to test to pay via paypal.The following is shown: ''Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.'' Why is that? Quote
shophri Posted September 6, 2008 Posted September 6, 2008 When I tried to test to pay via paypal.The following is shown: ''Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.'' Why is that? I had the same problem. Check where the customer enters thier address information; you may be missing the STATE box (I was). If so you'll need to edit your Customer details in the admin (Customer Information area). Set the STATE option to TRUE. Suburb is not needed can set to false. Hope this helps. Quote
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