Contacts getting "mixed up" in orders...

[trakkware]

Twice now over the last two weeks or so, contact information from order X is getting mixed up with order Y. Any idea what might be going on here? This is a new problem, that suddenly started about 2-3 weeks ago. Apparently it's happened at SOME point in the past (years ago), and now twice in 3 weeks???

 

I've checked all of the tables in MySQL - and they all check out fine...

 

Any suggestions would be greatly appreciated.

 

Take care.

 

EJ

[shooter-boy]

It's likely a session crossing problem.

 

Check that you have the following set to TRUE in admin under Configuration => Sessions

 

Check SSL Session ID True

Check User Agent True

Check IP Address True

Prevent Spider Sessions True

Recreate Session True

 

It will then build a new session and help stop that cross-session problem if someone picks up an old session id or something.

 

Rob

[trakkware]

It's likely a session crossing problem.

 

Check that you have the following set to TRUE in admin under Configuration => Sessions

 

Check SSL Session ID True

Check User Agent True

Check IP Address True

Prevent Spider Sessions True

Recreate Session True

 

It will then build a new session and help stop that cross-session problem if someone picks up an old session id or something.

 

Rob

 

Thanks Rob - that sounds like a Great place to start. Thank you for the quick response.