Has anyone dealt with this company?

[sconnelly]

In an effort to rid myself of the terrible hosting company I am currently dealing with, I approached hyperactivehosting.com with a number of questions.

 

They claim to be a OSCommerce expert hosting company that has also coding hundreds of hours in OSC modifications, etc. This is just the company I am looking for.

 

When I submitted my questions, I received a ticket number with a login account. Unfortunately, the login account doesn't work. After submitting several new tickets, explaining that I could not log in, I received an email (about a week later) from the president. I responded but another week has passed. In addition, my initial tickets received an expiry warning and despite replying that I could not log in to see any response to my tickets, I still haven't received any acknowledgement that I am having difficulty.

 

Am I just experiencing an unusual technical glitch or is this company as disorganized as it currently appears to me?

 

I also have a problem with a company that doesn't publish a support telephone number.

 

I'd like to give them the benefit of the doubt, especially because I am having a whole lot of difficult locating a hosting site that I can rely on.

 

Hopefully this message isn't banned!

 

I am NOT asking for hosting site recommendations because it's not allowed here!

[germ]

I haven't dealt with them, but if you've already paid them for hosting and two weeks have gone by and you still can't even log in to start making a site I'd demand a refund and look for hosting elsewhere.

<_<

 

From what you've posted it appears you've traded one "terrible hosting company" for another...

[sconnelly]

I haven't dealt with them, but if you've already paid them for hosting and two weeks have gone by and you still can't even log in to start making a site I'd demand a refund and look for hosting elsewhere.

<_<

 

From what you've posted it appears you've traded one "terrible hosting company" for another...

 

No, actually. I simply asked them a number of questions in order to help me determine whether or not they were a good fit for the business I represent.

 

But their weird actions have left me feeling this company is not a good match.

 

Still, I am wondering if their behavior is atypical.

 

I am frustrated because I am so tired of dealing with incompetent people!

[XxWickedxX]

As much as I would like to heal your problem with a hosting suggestion you are right.. You can't tell spam from good ol help anymore. I feel your pain. I went through 2 refunds in 2 months before I settled down with a provider I am with now.. I think almost 2 years with them... The point being I ment to get at is that if they are not answering your tickets in 1 hour or less, providing a extensive faq with video tutorials if possible, and hopfully for your sake have a 30 day refund policy (with no gimmicks) in place then I myself would simply not fool with them.. I have the one I use and then I am friends with a big time software developer (You have most likely heard of if you are into graphics) that he says has been the fit for him so far... I am availabe via pm if suggesting that way is allowed but if its not then please do not bother so that neither of us are breaking any rules.. If a web hosting service offers a 1 hour ticket response or less then you can just about guarantee that they have everything else together pretty well too. Perhaps you just do a web search with your favorite search engine with the terms "1 hour ticket response web hosting" and research what you come up with. I wish you all the best. Been down that road..

[XxWickedxX]

Ok before you go round 3 on another terrible provider.. I just did that web search with those terms I was talking about.. I found quite a few that offered a 1 hour response times but only on presale questions or only on certain topics.. Research carefully.. I correct myself.. 1 hour response time does not mean they have everything else together...

[sconnelly]

I've researched so many different companies. Unfortunately, so many of them failed my selection "test" and mostly because they took more than 5 days to reply or never replied at all.

 

Why is it that so few companies (not just hosting sites) understand basic business principles in running a successful business?

 

The reasons why I want to leave my current host are many, including:

- failing to meet deadlines (sometimes a week will pass before get a reply about the status of a project which is already behind schedule);

- making excuses for failing to meet deadlines! Is making excuses the new norm? I was taught to admit my mistakes, am I odd that way?

- breaking osc components then charging to fix these problems (over $1000 in over charges)... but we had to pay because we have no where else to go;

- lying about why something doesn't work, not admitting to their mistakes, etc.

[spooks]

I've researched so many different companies. Unfortunately, so many of them failed my selection "test" and mostly because they took more than 5 days to reply or never replied at all.

 

Why is it that so few companies (not just hosting sites) understand basic business principles in running a successful business?

 

The reasons why I want to leave my current host are many, including:

- failing to meet deadlines (sometimes a week will pass before get a reply about the status of a project which is already behind schedule);

- making excuses for failing to meet deadlines! Is making excuses the new norm? I was taught to admit my mistakes, am I odd that way?

- breaking osc components then charging to fix these problems (over $1000 in over charges)... but we had to pay because we have no where else to go;

- lying about why something doesn't work, not admitting to their mistakes, etc.

 

 

If you take a look at http://www.reviewcentre.com/products100.html there are many user reviews of hosting companies, the ones I would look at have high scores & lots of reviews (they may review themselfs after all) the one I use has a score of 9.4, as your US based you would need to find the firm they buy from.

 

I`ve experianced bad hosting in the past & its a real pain, finding a good one takes such a weight off.

[Historian]

I think the secret is to get a recommendation from someone you trust.

 

The UK host that I'm with is excellent and supports osCommerce. Not that expensive either, although not the cheapest. I learnt about them from a friend.

 

Unfortunately I don't think I'm supposed to give out names here. If I did, you wouldn't know if I was conning you!