Moved site to new server and have errors

[Mark_E-mark]

Hello all,

We have moved our store to a new server with a deal of success, but the following errors occur

1) Admin doesn't receive e-mail notification of orders from store

2) Customer doesn't receive notification

 

The payment gateway we use ( UK Barclays epdq) does receive the orders and sends admin order notifications and payment update notifications but the store does not update them. We are therefore able to complete orders and continue trading.

 

Previously the above worked automatically like clockwork!

 

The payment module was installed and modified by a third party who no longer works supporting/troubleshooting OSCommerce and our in-house designer is stuck.

 

Where do we start to look for the problem?

 

The only change on the new server was that it runs php5...

 

Thanks

[skhuu]

Hello all,

We have moved our store to a new server with a deal of success, but the following errors occur

1) Admin doesn't receive e-mail notification of orders from store

2) Customer doesn't receive notification

 

The payment gateway we use ( UK Barclays epdq) does receive the orders and sends admin order notifications and payment update notifications but the store does not update them. We are therefore able to complete orders and continue trading.

 

Previously the above worked automatically like clockwork!

 

The payment module was installed and modified by a third party who no longer works supporting/troubleshooting OSCommerce and our in-house designer is stuck.

 

Where do we start to look for the problem?

 

The only change on the new server was that it runs php5...

 

Thanks

 

Hi I have the same problem, I moved servers and now I donbt get any order emails. I even tried sending customer email through admin and they dont go through.

 

Anybody with solution, please help. I am clueless.

[skhuu]

Hello all,

We have moved our store to a new server with a deal of success, but the following errors occur

1) Admin doesn't receive e-mail notification of orders from store

2) Customer doesn't receive notification

 

The payment gateway we use ( UK Barclays epdq) does receive the orders and sends admin order notifications and payment update notifications but the store does not update them. We are therefore able to complete orders and continue trading.

 

Previously the above worked automatically like clockwork!

 

The payment module was installed and modified by a third party who no longer works supporting/troubleshooting OSCommerce and our in-house designer is stuck.

 

Where do we start to look for the problem?

 

The only change on the new server was that it runs php5...

 

Thanks

 

Have you found a solution, I have the same problems. I moved server and now I dont receive emails, I cannot send emails to customers through admin and also cant send notifications on update order status.

 

Please someone help,

[saltandl]

Have you found a solution, I have the same problems. I moved server and now I dont receive emails, I cannot send emails to customers through admin and also cant send notifications on update order status.

 

Please someone help,

 

I have the same problem but had not moved to a new server, just changed the email name on the admin, configuration, My Store page in 3 places. Partial credit card info goes to the old email and not the new one.

 

Anyone know how to fix?