Contact form and Create account error

[Guest]

So I finally get the site up and everything seems correct except ....

 

When I create a new account - it does not redirect to the success page but it goes to a 500 internal error page. In the admin though, I see that the account has been made and I am able to login and all.

 

Second - my contact form doesnt work - once I fill it and hit send, it takes me to the same 500 internal error page and I receive no emails.

 

PLEASE HELP :)

[FIMBLE]

This will usually mean the email has not been set up or set up incorrectly.

Check your settings in admin / configuration / my store

email address

email from

Nic

[Guest]

So I finally get the site up and everything seems correct except ....

 

When I create a new account - it does not redirect to the success page but it goes to a 500 internal error page. In the admin though, I see that the account has been made and I am able to login and all.

 

Second - my contact form doesnt work - once I fill it and hit send, it takes me to the same 500 internal error page and I receive no emails.

 

PLEASE HELP :)

Is it going ssl when you do not have ssl?

[Guest]

Is it going ssl when you do not have ssl?

 

I don't have ssl.... how do I set that?

[Guest]

Is it going ssl when you do not have ssl?

 

I just noticed none of the "success" pages work - any ideas? thanks for the help.

[satish]

define in configure.php SSL to false.

 

Satish

[Guest]

define in configure.php SSL to false.

 

Satish

I would have said that if the question was answered in the affirmative.

[vicster]

All of a sudden, I am having the same problem. A customer told me they got a HTTP 500 page when they hit the continue button on the create account page. I tried to create a dummy account and the same happened to me. The account is created and shows in admin. I have SSL installed and enabled in the config files.

 

I'm stumped!

 

I've created dummy accounts in the past with no problems. And actually, another customer was able to create an account and make a purchase while I was trying to figure this out. I still get the HTTP 500 page, though.

 

Any ideas?

[vicster]

And actually, another customer was able to create an account and make a purchase while I was trying to figure this out.

 

I just noticed that this customer checked out with Paypal Express...which automatically creates an account for them when they have finished checking out. In other words, she did not go through the 'create account' process herself.

 

I could really use some help here! :::pulling hair out::: Lol!

[Guest]

I just noticed that this customer checked out with Paypal Express...which automatically creates an account for them when they have finished checking out. In other words, she did not go through the 'create account' process herself.

 

I could really use some help here! :::pulling hair out::: Lol!

If you are not bald now, contact your web host about the problem.

[FIMBLE]

whats your url?

sounds like a permission issue

[vicster]

I just PM'ed the URL. I noticed something else...and I don't know if it is normal.

 

When I'm viewing a guest in my Who's Online (the enhanced version) I see that every page one person visits gives them a new session ID. Should they not have the same session ID as they pot around my store?

[FIMBLE]

I just PM'ed the URL. I noticed something else...and I don't know if it is normal.

 

When I'm viewing a guest in my Who's Online (the enhanced version) I see that every page one person visits gives them a new session ID. Should they not have the same session ID as they pot around my store?

 

 

Did you check you configure.php files?

Nic

[vicster]

I did look at them to see if they had been changed behind my back. They look fine. However, I'm not sure I have them set up correctly. I had asked in the past but never got an answer. Here is my includes/configure:

 

<?php
 define('HTTP_SERVER', 'http://www.mysite.com');
 define('HTTPS_SERVER', 'https://mysite.com');
 define('ENABLE_SSL', 'true');
 define('HTTP_COOKIE_DOMAIN', '.mysite.com');
 define('HTTPS_COOKIE_DOMAIN', '.mysite.com');
 define('HTTP_COOKIE_PATH', '/catalog/');
 define('HTTPS_COOKIE_PATH', '/catalog/');
 define('DIR_WS_HTTP_CATALOG', '/catalog/');
 define('DIR_WS_HTTPS_CATALOG', '/catalog/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
 define('DIR_FS_CATALOG', '/services/webpages/i/t/mysite.com/public/catalog/');
 define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
 define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

 

 

And here's my admin/includes/configure:

 

<?php
 define('HTTP_SERVER', 'https://mysite.com');
 define('HTTP_CATALOG_SERVER', 'http://www.mysite.com');
 define('HTTPS_CATALOG_SERVER', 'https://mysite.com');
 define('ENABLE_SSL_CATALOG', 'true');
 define('DIR_FS_DOCUMENT_ROOT', '/services/webpages/i/t/mysite.com/public/catalog/');
 define('DIR_WS_ADMIN', '/catalog/admin/');
 define('DIR_FS_ADMIN', '/services/webpages/i/t/mysite.com/public/catalog/admin/');
 define('DIR_WS_CATALOG', '/catalog/');
 define('DIR_FS_CATALOG', '/services/webpages/i/t/mysite.com/public/catalog/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_CATALOG_IMAGES', DIR_WS_CATALOG . 'images/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
 define('DIR_WS_CATALOG_LANGUAGES', DIR_WS_CATALOG . 'includes/languages/');
 define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
 define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
 define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
 define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');

 

 

Keep in mind that I have both a public and a secure folder on my server for the SSL.

Thanks for taking a look! :)

[FIMBLE]

Cant help thinking it has something to do with that RE captcha thing you have, my account was created ok but i had the message.

Refreshed the screen and it was ok

Nic

[vicster]

I thought it may be the reCaptcha thingy, too. So I had removed it last night and then tried to create an account again...it was still taking me to an error page. But maybe I will try removing that again.

 

Do my config files look okay?

 

Thank you again for helping me...you guys should be paid! Lol!

[vicster]

I removed the reCaptcha again. I still get the HTTP 500 page when I hit the continue button. When I hit the refresh button it takes me back to the create account page. The account was created, though.

 

:::Stumped:::

[vicster]

:::No longer stumped:::

 

I figured out that the Ultimate HTML Emails contribution is the root of the problem. Now I just have to figure out what's going on with that.

 

Thanks for all of your help!

[vicster]

:::No longer stumped:::

 

I figured out that the Ultimate HTML Emails contribution is the root of the problem. Now I just have to figure out what's going on with that.

 

Thanks for all of your help!

********************************

 

Sorry for the double post! The forum hung up on me! LOL!