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The e-commerce.

Receiving order emails


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Hi all,

Finally getting used to some of the functions of the shopping cart and have managed to iron out most of my issues on my own so far.


Just have a quick question on email setup= Now I have setup in My store configuration in the store owner email address, for example sales@ and, in the box below receive extra order emails I have input customerservices@


Now we did a test order and it completed smoothly and once payment sent returned to merchant and stated order placed or something along those lines. We received the email from paypal stating funds have been sent but we received nothing from the site to say an order has been received.


Although the following day an email was received which much be the customer copy but no store owner emails

Bizarre I know!! Is there normally such a delay between order placed and email confirmation? Where are we going wrong?


Also I have noticed that on the packing slip there is the oscommerce logo on and was wondering what type of coding I need to replace this with store logo?

Thanks for your help

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The email that gets sent to the customer is the same as the one that gets sent to you. Look at the headers to the email to see why it took so long. Sounds like an ISP issue.


The logo is called store_logo.png I think (that was one of the first thing I changed). Just open up the packingslip.php file, find where this image is called from and change it to your own.


Edit: Its on line 38:


<td class="pageHeading" align="right"><?php echo tep_image(DIR_WS_CATALOG_IMAGES . 'store_logo.png', STORE_NAME); ?></td>

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