Pages are blank when not logged in

jbloomer · July 25, 2008

The checkout page and my account page both show up blank when I try to go to them when I'm not logged in. If I try to log in, I get the same blank screen when I click Log In, but if I click the back button, I am then logged in. When I am logged in, I can go to all of these pages, but I get the same blank screen when I hit the continue button on the checkout page. I am really confused. This is my first oscommerce site, and I don't really know what could be causing this. The site is currently located at www.pdss.com/catalog Please help.

jbloomer · July 25, 2008

I'm starting to think that this is somehow related to cookies. Could anybody tell me if I'm on the right track?

lindsayanng · July 25, 2008

well, usually clicking on MY ACCOUNT brings you to the LOGIN page if you are not loged in. I dont think it has to do with cookies AT ALL.. You also dont have a session id attached so if someone had things in their cart and clicked MY ACCOUNT, they would loose them and have to start over.

Did you hard code those links??

Post the code to your header.php file

jbloomer · July 25, 2008

Here's my header:

 [size="1"]<?php
/*
 $Id: header.php 1739 2007-12-20 00:52:16Z hpdl $

 osCommerce, Open Source E-Commerce Solutions
 http://www.oscommerce.com

 Copyright (c) 2003 osCommerce

 Released under the GNU General Public License
*/

// check if the 'install' directory exists, and warn of its existence
 if (WARN_INSTALL_EXISTENCE == 'true') {
if (file_exists(dirname($HTTP_SERVER_VARS['SCRIPT_FILENAME']) . '/install')) {
  $messageStack->add('header', WARNING_INSTALL_DIRECTORY_EXISTS, 'warning');
}
 }

// check if the configure.php file is writeable
 if (WARN_CONFIG_WRITEABLE == 'true') {
if ( (file_exists(dirname($HTTP_SERVER_VARS['SCRIPT_FILENAME']) . '/includes/configure.php')) && (is_writeable(dirname($HTTP_SERVER_VARS['SCRIPT_FILENAME']) . '/includes/configure.php')) ) {
  $messageStack->add('header', WARNING_CONFIG_FILE_WRITEABLE, 'warning');
}
 }

// check if the session folder is writeable
 if (WARN_SESSION_DIRECTORY_NOT_WRITEABLE == 'true') {
if (STORE_SESSIONS == '') {
  if (!is_dir(tep_session_save_path())) {
	$messageStack->add('header', WARNING_SESSION_DIRECTORY_NON_EXISTENT, 'warning');
  } elseif (!is_writeable(tep_session_save_path())) {
	$messageStack->add('header', WARNING_SESSION_DIRECTORY_NOT_WRITEABLE, 'warning');
  }
}
 }

// check session.auto_start is disabled
 if ( (function_exists('ini_get')) && (WARN_SESSION_AUTO_START == 'true') ) {
if (ini_get('session.auto_start') == '1') {
  $messageStack->add('header', WARNING_SESSION_AUTO_START, 'warning');
}
 }

 if ( (WARN_DOWNLOAD_DIRECTORY_NOT_READABLE == 'true') && (DOWNLOAD_ENABLED == 'true') ) {
if (!is_dir(DIR_FS_DOWNLOAD)) {
  $messageStack->add('header', WARNING_DOWNLOAD_DIRECTORY_NON_EXISTENT, 'warning');
}
 }

 if ($messageStack->size('header') > 0) {
echo $messageStack->output('header');
 }




?>

<center>
<br/>

<table border="0" width="800" cellspacing="0" cellpadding="0" color="#FFFFFF">
<tr><td>


<div class='headerdiv' align='center'><?php echo '<a href="' . tep_href_link(FILENAME_DEFAULT) . '">' . tep_image(DIR_WS_IMAGES . 'Graffiti_Alley_Header.gif', STORE_NAME) . '</a>'; ?>

 </div>



<table border="0" width="800" cellspacing="0" cellpadding="1">
 <tr class="headerNavigation">
<td class="headerNavigation" height="17">  <?php echo $breadcrumb->trail(' » '); ?></td>
 </tr>  
 <tr>
<td align="center" class="headerNavigation"><font size=2><a href="http://blog.graffitialley.com">Blog</a>  |  <a href="http://blog.graffitialley.com/?page_id=12">Image Gallery</a>  |  <a href="../catalog">Store</a></font></td>
 </tr>
 <tr>
<td align="right" class="headerNavigation"><?php if (tep_session_is_registered('customer_id')) { ?><a href="<?php echo tep_href_link(FILENAME_LOGOFF, '', 'SSL'); ?>" class="headerNavigation"><?php echo HEADER_TITLE_LOGOFF; ?></a>  |  <?php } ?><a href="<?php echo tep_href_link(FILENAME_ACCOUNT, '', 'SSL'); ?>" class="headerNavigation"><?php echo HEADER_TITLE_MY_ACCOUNT; ?></a>  |  <a href="<?php echo tep_href_link(FILENAME_SHOPPING_CART); ?>" class="headerNavigation"><?php echo HEADER_TITLE_CART_CONTENTS; ?></a>  |  <a href="<?php echo tep_href_link(FILENAME_CHECKOUT_SHIPPING, '', 'SSL'); ?>" class="headerNavigation"><?php echo HEADER_TITLE_CHECKOUT; ?></a>   </td>
 </tr>
</table>
<?php
 if (isset($HTTP_GET_VARS['error_message']) && tep_not_null($HTTP_GET_VARS['error_message'])) {
?>
<table border="0" width="800" cellspacing="0" cellpadding="2">
 <tr class="headerError">
<td class="headerError"><?php echo htmlspecialchars(stripslashes(urldecode($HTTP_GET_VARS['error_message']))); ?></td>
 </tr>
</table>
<?php
 }

 if (isset($HTTP_GET_VARS['info_message']) && tep_not_null($HTTP_GET_VARS['info_message'])) {
?>
<table border="0" width="800" cellspacing="0" cellpadding="2">
 <tr class="headerInfo">
<td class="headerInfo"><?php echo htmlspecialchars(stripslashes(urldecode($HTTP_GET_VARS['info_message']))); ?></td>
 </tr>
</table>
<?php
 }
?>[/size]

I am trying to learn PHP as I learn OScommerce, so I'm pretty confused right now.

lindsayanng · July 25, 2008

can you post the account.php page too??

jbloomer · July 25, 2008

account.php:

<?php
/*
 $Id: account.php 1739 2007-12-20 00:52:16Z hpdl $

 osCommerce, Open Source E-Commerce Solutions
 http://www.oscommerce.com

 Copyright (c) 2007 osCommerce

 Released under the GNU General Public License
*/

 require('includes/application_top.php');

 if (!tep_session_is_registered('customer_id')) {
$navigation->set_snapshot();
tep_redirect(tep_href_link(FILENAME_LOGIN, '', 'SSL'));
 }

 require(DIR_WS_LANGUAGES . $language . '/' . FILENAME_ACCOUNT);

 $breadcrumb->add(NAVBAR_TITLE, tep_href_link(FILENAME_ACCOUNT, '', 'SSL'));
?>
<!doctype html public "-//W3C//DTD HTML 4.01 Transitional//EN">
<html <?php echo HTML_PARAMS; ?>>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=<?php echo CHARSET; ?>">
<title><?php echo TITLE; ?></title>
<base href="<?php echo (($request_type == 'SSL') ? HTTPS_SERVER : HTTP_SERVER) . DIR_WS_CATALOG; ?>">
<link rel="stylesheet" type="text/css" href="stylesheet.css">
<script language="javascript"><!--
function rowOverEffect(object) {
 if (object.className == 'moduleRow') object.className = 'moduleRowOver';
}

function rowOutEffect(object) {
 if (object.className == 'moduleRowOver') object.className = 'moduleRow';
}
//--></script>
</head>
<body marginwidth="0" marginheight="0" topmargin="0" bottommargin="0" leftmargin="0" rightmargin="0">
<!-- header //-->
<?php require(DIR_WS_INCLUDES . 'header.php'); ?>
<!-- header_eof //-->

<!-- body //-->
<table border="0" width="100%" cellspacing="3" cellpadding="3">
 <tr>
<td width="<?php echo BOX_WIDTH; ?>" valign="top"><table border="0" width="<?php echo BOX_WIDTH; ?>" cellspacing="0" cellpadding="2">
<!-- left_navigation //-->
<?php require(DIR_WS_INCLUDES . 'column_left.php'); ?>
<!-- left_navigation_eof //-->
</table></td>
<!-- body_text //-->
<td width="100%" valign="top"><table border="0" width="100%" cellspacing="0" cellpadding="0">
  <tr>
	<td><table border="0" width="100%" cellspacing="0" cellpadding="0">
	  <tr>
		<td class="pageHeading"><?php echo HEADING_TITLE; ?></td>
		<td class="pageHeading" align="right"><?php echo tep_image(DIR_WS_IMAGES . 'table_background_account.gif', HEADING_TITLE, HEADING_IMAGE_WIDTH, HEADING_IMAGE_HEIGHT); ?></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
<?php
 if ($messageStack->size('account') > 0) {
?>
  <tr>
	<td><?php echo $messageStack->output('account'); ?></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
<?php
 }

 if (tep_count_customer_orders() > 0) {
?>
  <tr>
	<td><table border="0" cellspacing="0" cellpadding="2">
	  <tr>
		<td class="main"><b><?php echo OVERVIEW_TITLE; ?></b></td>
		<td class="main"><?php echo '<a href="' . tep_href_link(FILENAME_ACCOUNT_HISTORY, '', 'SSL') . '"><u>' . OVERVIEW_SHOW_ALL_ORDERS . '</u></a>'; ?></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="1" cellpadding="2" class="infoBox">
	  <tr class="infoBoxContents">
		<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td class="main" align="center" valign="top" width="130"><?php echo '<b>' . OVERVIEW_PREVIOUS_ORDERS . '</b><br>' . tep_image(DIR_WS_IMAGES . 'arrow_south_east.gif'); ?></td>
			<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
<?php
$orders_query = tep_db_query("select o.orders_id, o.date_purchased, o.delivery_name, o.delivery_country, o.billing_name, o.billing_country, ot.text as order_total, s.orders_status_name from " . TABLE_ORDERS . " o, " . TABLE_ORDERS_TOTAL . " ot, " . TABLE_ORDERS_STATUS . " s where o.customers_id = '" . (int)$customer_id . "' and o.orders_id = ot.orders_id and ot.class = 'ot_total' and o.orders_status = s.orders_status_id and s.language_id = '" . (int)$languages_id . "' and s.public_flag = '1' order by orders_id desc limit 3");
while ($orders = tep_db_fetch_array($orders_query)) {
  if (tep_not_null($orders['delivery_name'])) {
	$order_name = $orders['delivery_name'];
	$order_country = $orders['delivery_country'];
  } else {
	$order_name = $orders['billing_name'];
	$order_country = $orders['billing_country'];
  }
?>
			  <tr class="moduleRow" onMouseOver="rowOverEffect(this)" onMouseOut="rowOutEffect(this)" onClick="document.location.href='<?php echo tep_href_link(FILENAME_ACCOUNT_HISTORY_INFO, 'order_id=' . $orders['orders_id'], 'SSL'); ?>'">
				<td class="main" width="80"><?php echo tep_date_short($orders['date_purchased']); ?></td>
				<td class="main"><?php echo '#' . $orders['orders_id']; ?></td>
				<td class="main"><?php echo tep_output_string_protected($order_name) . ', ' . $order_country; ?></td>
				<td class="main"><?php echo $orders['orders_status_name']; ?></td>
				<td class="main" align="right"><?php echo $orders['order_total']; ?></td>
				<td class="main" align="right"><?php echo '<a href="' . tep_href_link(FILENAME_ACCOUNT_HISTORY_INFO, 'order_id=' . $orders['orders_id'], 'SSL') . '">' . tep_image_button('small_view.gif', SMALL_IMAGE_BUTTON_VIEW) . '</a>'; ?></td>
			  </tr>
<?php
}
?>
			</table></td>
			<td><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
<?php
 }
?>
  <tr>
	<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
	  <tr>
		<td class="main"><b><?php echo MY_ACCOUNT_TITLE; ?></b></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="1" cellpadding="2" class="infoBox">
	  <tr class="infoBoxContents">
		<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td width="60"><?php echo tep_image(DIR_WS_IMAGES . 'account_personal.gif'); ?></td>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ACCOUNT_EDIT, '', 'SSL') . '">' . MY_ACCOUNT_INFORMATION . '</a>'; ?></td>
			  </tr>
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ADDRESS_BOOK, '', 'SSL') . '">' . MY_ACCOUNT_ADDRESS_BOOK . '</a>'; ?></td>
			  </tr>
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ACCOUNT_PASSWORD, '', 'SSL') . '">' . MY_ACCOUNT_PASSWORD . '</a>'; ?></td>
			  </tr>
			</table></td>
			<td width="10" align="right"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
	  <tr>
		<td class="main"><b><?php echo MY_ORDERS_TITLE; ?></b></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="1" cellpadding="2" class="infoBox">
	  <tr class="infoBoxContents">
		<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td width="60"><?php echo tep_image(DIR_WS_IMAGES . 'account_orders.gif'); ?></td>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ACCOUNT_HISTORY, '', 'SSL') . '">' . MY_ORDERS_VIEW . '</a>'; ?></td>
			  </tr>
			</table></td>
			<td width="10" align="right"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><?php echo tep_draw_separator('pixel_trans.gif', '100%', '10'); ?></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
	  <tr>
		<td class="main"><b><?php echo EMAIL_NOTIFICATIONS_TITLE; ?></b></td>
	  </tr>
	</table></td>
  </tr>
  <tr>
	<td><table border="0" width="100%" cellspacing="1" cellpadding="2" class="infoBox">
	  <tr class="infoBoxContents">
		<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
		  <tr>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td width="60"><?php echo tep_image(DIR_WS_IMAGES . 'account_notifications.gif'); ?></td>
			<td width="10"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
			<td><table border="0" width="100%" cellspacing="0" cellpadding="2">
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ACCOUNT_NEWSLETTERS, '', 'SSL') . '">' . EMAIL_NOTIFICATIONS_NEWSLETTERS . '</a>'; ?></td>
			  </tr>
			  <tr>
				<td class="main"><?php echo tep_image(DIR_WS_IMAGES . 'arrow_green.gif') . ' <a href="' . tep_href_link(FILENAME_ACCOUNT_NOTIFICATIONS, '', 'SSL') . '">' . EMAIL_NOTIFICATIONS_PRODUCTS . '</a>'; ?></td>
			  </tr>
			</table></td>
			<td width="10" align="right"><?php echo tep_draw_separator('pixel_trans.gif', '10', '1'); ?></td>
		  </tr>
		</table></td>
	  </tr>
	</table></td>
  </tr>
</table></td>
<!-- body_text_eof //-->
<td width="<?php echo BOX_WIDTH; ?>" valign="top"><table border="0" width="<?php echo BOX_WIDTH; ?>" cellspacing="0" cellpadding="2">
<!-- right_navigation //-->
<?php require(DIR_WS_INCLUDES . 'column_right.php'); ?>
<!-- right_navigation_eof //-->
</table></td>
 </tr>
</table>
<!-- body_eof //-->

<!-- footer //-->
<?php require(DIR_WS_INCLUDES . 'footer.php'); ?>
<!-- footer_eof //-->
<br>
</body>
</html>
<?php require(DIR_WS_INCLUDES . 'application_bottom.php'); ?>

lindsayanng · July 25, 2008

hmm.. i'm just trying to figure out where the code is that SHOULD redirect you to the login page if you are not signed in. I dont have access to my website files right now, so i cant really compare, but i am SURE someone will be able to help./

Basically, when you click on MY ACCOUNT, if you are NOT logged in, you should be re-directed to the createaccount/login page.. that it what is NOT happening. Your links in your header seem to be just fine (to me) but i dont see the direction for the login/create account page

jbloomer · July 25, 2008

Could it somehow be related to ssl? It seems like only the pages that require ssl are the ones that blank out on me.

lindsayanng · July 25, 2008

well, did this issue start when you installed your SSL?? did you change any settings?

i dont THINK so, because the shopping cart works fine and that uses SSL if enabled

jbloomer · July 25, 2008

I actually haven't installed ssl yet. I'm waiting for my boss to purchase a certificate. I thought maybe those pages might need ssl to function correctly and since I don't have it yet... who knows?

lindsayanng · July 25, 2008

nope. you do NOT need SSL to function, its just highly sugessted for your customer's safety.

It seems like its a redirect issue, but the thing is, i dont get why putting www.pdss.com/catalog/account.php is bringing up a blank page.

Did you change any file permissions? Is it in the correct folder??

jbloomer · July 25, 2008

I haven't changed folders on anything. It's set up like the default install. None of the permissions have been changed that I know of. What should the permissions be for all relevant files?

lindsayanng · July 25, 2008

they are different based on the access of files.. 644 or 777 i think..

jbloomer · July 25, 2008

frustrated....going to lunch

jbloomer · July 25, 2008

So, most of my files have permissions of 644 except for configure.php which is 444 and a few others which are 777 or 755. Does that mean anthing?

lindsayanng · July 25, 2008

nope.. i dont really think that is your issue.. those seem right, although when you get your site up and running, youw ill probably want to lock them down more.. but not nessecary now.

I THINK your issue MIGHT be with sessions.. what are the setting in your admin under sessions?

jbloomer · July 25, 2008

Sessions

Title Value

Session Directory /tmp

Force Cookie Use False

Check SSL Session ID False

Check User Agent False

Check IP Address False

Prevent Spider Sessions True

Recreate Session False

I don't think I've changed any of these...

lindsayanng · July 25, 2008

Hmm. have you changed ANYTHING since this started?

jbloomer · July 25, 2008

I've worked on the stylesheet some, but that's design stuff, not function. I've worked on a couple pages like my links page, services page, and events page, but again it's been style stuff.

lindsayanng · July 25, 2008

did you double check to MAKE SURE that the accounts.php file is in the correct spot?? You didnt change any file names or anything did you?

jbloomer · July 25, 2008

accounts.php is in my main folder: pdss.com/catalog

I haven't changed any filenames. To edit code I just open a file in the file manager and copy paste it to a code editor, then copy paste it back and save. No opportunity to move a file to the wrong place or rename it.

btw, have I thanked you for all the help you've given me so far?

lindsayanng · July 25, 2008

dont thank me yet.. we havent figured it out!!!

I'm trying to image WHAT in the world would mess with this in this way..

I am home now, on my cpu with all my info in it. I will do some comparing of your files to mine..

I just cant imagine what is going on, and its not like there are any errors to help us..Oh wait, do you have errors turned OFF somewhere in your admin or cpanel??

I think while i am comparing, you should look into your Cpanel and open your server error logs and see what MIGHT come up in there.

jbloomer · July 28, 2008

Ok, I stayed away from this whole problem for the weekend, but now I'm back at work working on this. So, I'm not using cPanel (I had to look up what it was) and I've looked through my osCommerce admin page and couldn't find anything about errors being on or off. Does osC have an errors option?

jbloomer · July 28, 2008

I did some searching and I found this thread that discussed a similar problem. Using some advice from that thread I inserted the code below into my page.

ini_set('display_errors', 'On');
error_reporting(4096);

The only error it gave me was:

"Warning: Cannot modify header information - headers already sent by (output started at /var/www/docs/p/pdss.com/catalog/includes/languages/english.php:326) in /var/www/docs/p/pdss.com/catalog/includes/functions/general.php on line 33".

Does this give anybody any ideas what might be happening?

jbloomer · July 28, 2008

Well, I just fixed it...I don't understand why, but at least I know how. I looked at the error that it had given me:

"Warning: Cannot modify header information - headers already sent by (output started at /var/www/docs/p/pdss.com/catalog/includes/languages/english.php:326) in /var/www/docs/p/pdss.com/catalog/includes/functions/general.php on line 33"

and tried to understand what it meant. I looked in the general.php file and saw where it referenced the header on line 33. But I didn't change anything there. Then I looked in the english.php file and guessed that the :326 meant maybe line 326. So I looked there and it was the very last line of the file. And it was blank. Nothing there...at all.... 325 lines of code and 1 blank line. It's nothing out of the ordinary at all to have a blank line at the end of code, but I wanted to check to see if the :326 really did mean the 326 line. So I deleted the blank line. Then I went and reloaded the blank page I was getting to see if the error changed to ...english.php:325 like I was expecting. And holy crap, no blank page. It works right. I have no idea why it works. It doesn't make any sense to me that 1 blank line could cause the page to break. But oh well, it works. Thanks again Lindsay! :D

Pages are blank when not logged in

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