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Customer Comments Box


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When customers place orders they are give a comments box during the checkout procedure. For some reason our customers must think we hand deliver their £5 order the length of the country, because we get comments like "please leave behind the blue bin in the garden" or "plese dont ring doorbell as you will wake baby". I even had a comment yesturday saying "urgent: phone before delivery as we have territorial dogs!".

 

What are you guys doing to make it clear that the comments box is not an invitation to request a personalised delivery service....obviously if the customer is using standard postal services we cannot even pass the comments ontoa courier.

 

I eagerly await to hear from you all.

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What are you guys doing to make it clear that the comments box is not an invitation to request a personalised delivery service....obviously if the customer is using standard postal services we cannot even pass the comments ontoa courier.

 

I eagerly await to hear from you all.

What would you like us guys to do to the comments box?

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Easy answer - remove the comments box.

 

I culd obviously remove the comments box, but it does serve quite a useful purpose (on occasion). I'd just be interested to hear what other people are doing to avoid the issues which I mentioned.....from some experienced store owners.

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Never had that problem. Why not just add some kind of message there stating that you don't accept delivery instructions?

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