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Log In Problems... Need help!


mrdellano

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I installed a template and next thing I know, I cannot log in to any of the accounts. I have even tried using my master password, and that doesn't work, either. I get a "Error: No match for E-Mail Address and/or Password" message.

 

I tried to have it send me a new password, but that doesn't work, either. I get a "Error TEXT_NOT_APPROVED" message.

 

This is a huge problem, as I am running a live store.

 

If anyone has any clue what could be wrong, please let me know!

 

Here's more info:

 

- The template did not require me to do anything to the SQL db.

- I can still see that all of my customers still have accounts from the Admin page.

 

If anyone has any idea or suggestion, please give me some.

 

- Rich

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I installed a template and next thing I know, I cannot log in to any of the accounts. I have even tried using my master password, and that doesn't work, either. I get a "Error: No match for E-Mail Address and/or Password" message.

 

I tried to have it send me a new password, but that doesn't work, either. I get a "Error TEXT_NOT_APPROVED" message.

 

This is a huge problem, as I am running a live store.

 

If anyone has any clue what could be wrong, please let me know!

 

Here's more info:

 

- The template did not require me to do anything to the SQL db.

- I can still see that all of my customers still have accounts from the Admin page.

 

If anyone has any idea or suggestion, please give me some.

 

- Rich

Where did you get the template? What were its install instructions? Did you overwrite the configure.php files?

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