Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

PayPal Website Payments Standard stopped working with IE7


Guest

Recommended Posts

I've got PayPal Website Payments Standard setup. Up until July 3rd, it was working correctly. Now when a customer goes through the order process and clicks confirm order, they get the following screen:

paypal_error.jpg

 

To add some additional frustration, this only happens in IE7. It works correctly using FireFox and IE6. I've uninstalled and reinstalled Paypal Website Payments Standard, didn't work. I've been on the phone with Paypal for the past hour and they can't figure it out either. Does anyone have any ideas what can be causing this?

Link to comment
Share on other sites

In case anyone else runs into this problem, here's a work around, but it will have to be done by the customer. Go to Tools, Internet Options. Select the Privacy tab and click the Sites button. Enter www.paypal.com in the address field and click Allow.

Link to comment
Share on other sites

Must be something screwy... :huh:

 

It's still working from my shop using my IE7. :unsure:

 

paypalnj8.jpg

- :: Jim :: -

- My Toolbox ~ Adobe Web Bundle, XAMPP & WinMerge | Install ~ osC v2.3.3.4 -

Link to comment
Share on other sites

Must be something screwy... :huh:

 

It's still working from my shop using my IE7. :unsure:

 

paypalnj8.jpg

 

 

I won't argue that fact. It had been working from my shop as well. I just noticed that I had 3 orders in a row where once they went to Paypal, no money was sent over and basically the customer just closed the window. I normally use Firefox and it was working just fine. That's when I started asking questions and found out that it was only an IE7 problem. I don't know what changed, but I was on the phone with Paypal developers for over 3 hours yesterday trying to figure out what was going on. Now I'm finding where multiple people have run into this problem and it's caused by the cookie that Paypal uses to transfer the data.

Link to comment
Share on other sites

Thanks for the heads-up and info.

 

I'll have to pay attention and watch for any problems.

 

;)

- :: Jim :: -

- My Toolbox ~ Adobe Web Bundle, XAMPP & WinMerge | Install ~ osC v2.3.3.4 -

Link to comment
Share on other sites

Thanks for the heads-up and info.

 

I'll have to pay attention and watch for any problems.

 

;)

 

i'm facing same problem! even installed ssl and used https:// using IE7 still cant proceed to checkout!!

Link to comment
Share on other sites

It's probably down to the http and https_cookie_domain settings in your includes/configure.php file.

 

If you have full ssl and the cert is made out to yourdomain.com (no www.) then the address for http and https_cookie_domain is: 'yourdomain.com'

 

If the ssl cert is made out to www.yourdomain then the cookie domain settings are: 'www.yourdomain.com'

 

Either way there's no http:// or https:// in the cookie_domain settings.

 

Firefox has better error handling of website pathways, but IE needs it all spelled out correctly in the configure.php files.

 

Vger

Link to comment
Share on other sites

It's probably down to the http and https_cookie_domain settings in your includes/configure.php file.

 

If you have full ssl and the cert is made out to yourdomain.com (no www.) then the address for http and https_cookie_domain is: 'yourdomain.com'

 

If the ssl cert is made out to www.yourdomain then the cookie domain settings are: 'www.yourdomain.com'

 

Either way there's no http:// or https:// in the cookie_domain settings.

 

Firefox has better error handling of website pathways, but IE needs it all spelled out correctly in the configure.php files.

 

Vger

 

so what do you suggest we do?

 

thanks in advance

Link to comment
Share on other sites

  • 1 month later...

Same boat, we can’t really ask our customers to alter internet explorer settings to use our stores, not practical.

We need a fix for this and fast! As correctly pointed out, although all the FF zealots would like us to believe Mozilla is the worlds most fantastic browser, unfortunately the world still disagrees, with IE still over 80% dominance, thats 80%+ of our potential customers..

 

We all need to work together to solve this.. the challenge has been set.!

Link to comment
Share on other sites

Same boat, we can’t really ask our customers to alter internet explorer settings to use our stores, not practical.

We need a fix for this and fast! As correctly pointed out, although all the FF zealots would like us to believe Mozilla is the worlds most fantastic browser, unfortunately the world still disagrees, with IE still over 80% dominance, thats 80%+ of our potential customers..

 

We all need to work together to solve this.. the challenge has been set.!

 

I know, ive been trying everything, no changes!! this is driving me crazy!! i just want to know how the pay pal ipn guys using this?!! is there some setting error??

Link to comment
Share on other sites

The problem is embedding your site into an <iframe>

 

<################### EXAMPLE ################>

 

<body>

<div id="store header">SOME IMAGE HERE</div>

 

<div id="storeFrame">

<iframe name="store" src="PATH TO MY INDEX PAGE"></iframe>

</div>

 

<div id="store footer">SOME IMAGE HERE</div>

 

</body>

 

<################### END ################>

 

This confuses PayPal as the referring site info is not passed correctly via IE7.

 

I have just completely re-written my store so that no iframes are used and all my problems are over, PayPal is working again.

 

Hope this helps

 

K.

Link to comment
Share on other sites

The problem is embedding your site into an <iframe>

 

<################### EXAMPLE ################>

 

<body>

<div id="store header">SOME IMAGE HERE</div>

 

<div id="storeFrame">

<iframe name="store" src="PATH TO MY INDEX PAGE"></iframe>

</div>

 

<div id="store footer">SOME IMAGE HERE</div>

 

</body>

 

<################### END ################>

 

This confuses PayPal as the referring site info is not passed correctly via IE7.

 

I have just completely re-written my store so that no iframes are used and all my problems are over, PayPal is working again.

 

Hope this helps

 

K.

 

Kelso i know i sound like an idiot, but how did u do it? what files did you have to rewrite??

 

thanks!

Link to comment
Share on other sites

I think i got everything working! initially store was getting forwarded to my domain and IE was not recognizing, now i moved all my catalog files to my domain!

 

thanks for everyones help though!

Link to comment
Share on other sites

  • 2 weeks later...
I think i got everything working! initially store was getting forwarded to my domain and IE was not recognizing, now i moved all my catalog files to my domain!

 

thanks for everyones help though!

 

 

I don't understand what you mean you moved all your catalog files?

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...