Lawman1947 Posted July 6, 2008 Share Posted July 6, 2008 After a new customer chooses ‘create a new account’ and completes the form and attempts to continue forward they receive an error message as follows: Your Post Code must contain a minimum of 5 characters. In setup configuration, the minimum characters limit has been set at 5 to accommodate US and International customers. However, regardless of whether a customer enters 5 or more, they get the error message. I am losing customers who give up in frustration with this error that will not allow them to create an account. I share the frustration with them as well as losing the revenue! Any ideas as to the fix for this? Thanks, Bob (aka Lawman1947) Link to comment Share on other sites More sharing options...
♥FWR Media Posted July 6, 2008 Share Posted July 6, 2008 After a new customer chooses ‘create a new account’ and completes the form and attempts to continue forward they receive an error message as follows: Your Post Code must contain a minimum of 5 characters. In setup configuration, the minimum characters limit has been set at 5 to accommodate US and International customers. However, regardless of whether a customer enters 5 or more, they get the error message. I am losing customers who give up in frustration with this error that will not allow them to create an account. I share the frustration with them as well as losing the revenue! Any ideas as to the fix for this? Thanks, Bob (aka Lawman1947) I just set it at 0, who cares about validating their postcode the payment systems generally do it for us these days. Get the money THEN worry :) Ultimate SEO Urls 5 PRO - Multi Language Modern, Powerful SEO Urls KissMT Dynamic SEO Meta & Canonical Header Tags KissER Error Handling and Debugging KissIT Image Thumbnailer Security Pro - Querystring protection against hackers ( a KISS contribution ) If you found my post useful please click the "Like This" button to the right. Please only PM me for paid work. Link to comment Share on other sites More sharing options...
Lawman1947 Posted July 8, 2008 Author Share Posted July 8, 2008 I just set it at 0, who cares about validating their postcode the payment systems generally do it for us these days. Get the money THEN worry :) Thanks for the help. That seems to have corrected the problem. Have a great day, Bob Link to comment Share on other sites More sharing options...
spooks Posted July 8, 2008 Share Posted July 8, 2008 there are routines readily availabe to check the validity of a supplied postcode. Sam Remember, What you think I ment may not be what I thought I ment when I said it. Contributions: Auto Backup your Database, Easy way Multi Images with Fancy Pop-ups, Easy way Products in columns with multi buy etc etc Disable any Category or Product, Easy way Secure & Improve your account pages et al. Link to comment Share on other sites More sharing options...
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