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Post Code Error


Lawman1947

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Posted

After a new customer chooses ‘create a new account’ and completes the form and attempts to continue forward they receive an error message as follows: Your Post Code must contain a minimum of 5 characters.

 

In setup configuration, the minimum characters limit has been set at 5 to accommodate US and International customers. However, regardless of whether a customer enters 5 or more, they get the error message. I am losing customers who give up in frustration with this error that will not allow them to create an account. I share the frustration with them as well as losing the revenue!

 

Any ideas as to the fix for this?

 

Thanks, Bob (aka Lawman1947)

Posted
After a new customer chooses ‘create a new account’ and completes the form and attempts to continue forward they receive an error message as follows: Your Post Code must contain a minimum of 5 characters.

 

In setup configuration, the minimum characters limit has been set at 5 to accommodate US and International customers. However, regardless of whether a customer enters 5 or more, they get the error message. I am losing customers who give up in frustration with this error that will not allow them to create an account. I share the frustration with them as well as losing the revenue!

 

Any ideas as to the fix for this?

 

Thanks, Bob (aka Lawman1947)

 

I just set it at 0, who cares about validating their postcode the payment systems generally do it for us these days.

 

Get the money THEN worry :)

Posted
I just set it at 0, who cares about validating their postcode the payment systems generally do it for us these days.

 

Get the money THEN worry :)

 

Thanks for the help. That seems to have corrected the problem. Have a great day, Bob

Posted

there are routines readily availabe to check the validity of a supplied postcode.

Sam

 

Remember, What you think I ment may not be what I thought I ment when I said it.

 

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