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osCommerce

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Let me tell you about my experience with Payquake merchant account.


tking

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I am posting this rather long post to warn any osCommerce members who are looking for a new merchant account

or currently using a payquake merchant account about the risk involved with these people.

 

I own an online jewelry business. I have been in business for a little over 2 years and initially used

Microsoft Bcentral for my shopping cart with Paymentech as the merchant account. When Bcentral closed in the

spring of 2007 I went to osCommerce for my catalog (which turned out to be a good decision) and Authorize.net

with payquake as the merchant account. The business had just started to take off.

 

In order to place a CC order you have to have; (1)correct CC#, (2)The CCV code on the back of the card,

and (3)The card billing address. I never had a charge back with payquake. This past march I noticed that I

had not received an order for several days other than PayPal which is rare.

 

I decided to sign on to my authorize.net account to see if I could see any problems.

I was not able to sign on after several attempts and finally figured out that my sign on ID was the problem.

It took me an hour or so to get in touch with authorize.net customer service. I was then told that the merchant

had closed my account on Friday. This was Tuesday afternoon. I was not contacted in anyway by payquake even

though they have my email address and telephone number. I called payquake and after being passed around for an

hour or so, I talked to a rather rude woman who finally told me management had closed my account because someone

had been trying to use stolen cc's to place orders. All of these orders were declined by my shopping cart.

She said she would send management an email and would try to turn it back on the next day. After a couple of days

and a couple of calls and emails back to her I figured out that she was lying and was not going to do anything.

She also lied to me about trying to contact me when she closed my merchant account. This little nightmare lasted

about a week and a half from the time they closed my account until I was able to find and convert to a new merchant

account. This cost me money, lost business, and consumed pretty much all of my time until I was able to find and

convert to a new merchant account.

 

There is a happy ending. When I had to start looking for a new merchant account I had a very positive experience

with Transparent Financial Services. They are like priceline for merchant accounts. The merchants bid for your

business and you can choose the one with the best rates and service. They also provided me with some good customer

service and follow up during the process.

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Glad it worked out for you, we all have stories of bad service.

But is noce when it works out for the better :D

 

 

You got that right, sometimes its almost like bad things happen for a reason.

The merchant account I have now has better rates than payquake.

Thanks for the reply

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You got that right, sometimes its almost like bad things happen for a reason.

The merchant account I have now has better rates than payquake.

Thanks for the reply

If only the rest of the world was so"lucky".

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Yes, If only I could be this lucky a little more often.

My post was meant to be responding to this comment

 

The merchants bid for your business and you can choose the one with the best rates and service. They also provided me with some good customer service and follow up during the process.

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