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PLEASE HELP! Contribs suddenly not working


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Hello,

 

So far two contributions, that I know of, are no longer working. These worked previously and I don't know why the stopped.

 

1. Downloads Controller: I used to be able to have "free" items download immediately while anything that required payment had to be released manually in the admin section by adjusting the status.

 

Well I noticed yesterday that now it does not matter what any of the payement option status numbers are set to; everything is either available immediately or nothing is available until I manually update the status. If I set the default to 2 (processing) and downloads available to 3 nothing is immediately available, not even the free items which are set to 4 (or any other number, I've tried all available). Conversely if I set the default to 3 and the download available to 3, everything is immediately available, even if I have the cc option (or any other option) set to a lower number.

 

It seems to be completely ignoring the individual settings for the various payment options. Does anyone know how to fix this? It is quite frustrating.

 

2. Specials Valid From: It no longer recognizes the start date. It is either on special all the time or never depending on the red or green status, no matter what dates are listed. If I set it to a future date and have a green status it is on special right now, if I set it to red status it is off even if the date available is now and it won't automatically change to green on the start date. I hope that makes sense.

 

I have no idea what made these stop working. I have not added any new contribs in months. The only things that have changed are upgrades on the server side by the hosting company. What upgrades have been made? I have no idea.

 

Does anyone out there have ANY idea why these would stop working and what I can do to get them working again?

 

Thanks!

K

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  • 2 weeks later...

I found another contribution that stopped working! This time it is the "If you don't buy...tell us why". It was working and now is not. Instead of sending an email when you click on the link, it takes you to the page you are viewing! (It doesn't exactly refresh the page, the code in the link is for whatever page you are on.)

 

I have not changed the owner email or the "send extra orders to" email. They are exactly the same. I have not added any new contributions in months. Why would all these things suddenly stop functioning?

 

Please look at http://bestsewingdeals.com, hover over the "tell us why" button, and look at the link at the bottom of the browser window. Then choose ANY other page on the site and try it again. I have no idea how to fix this issue either except to get rid of the contrib. <_< But that won't help with the other two issues!

 

Does ANYONE have any idea what is going on with this? It is getting really frustrating. Any useful suggestions will be greatly appreciated.

 

Blessings,

K

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Is there another section of the forum where this might attract someone with information about this problem? Should I post it to the General Support forum instead of the General Contrib. Support forum? :(

 

Anyone?

 

Blessings,

Krisann

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You`re always best posting in the forums for the contrib you have trouble with.

 

Has your host updated PHP or SQL lately?

Sam

 

Remember, What you think I ment may not be what I thought I ment when I said it.

 

Contributions:

 

Auto Backup your Database, Easy way

 

Multi Images with Fancy Pop-ups, Easy way

 

Products in columns with multi buy etc etc

 

Disable any Category or Product, Easy way

 

Secure & Improve your account pages et al.

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Has your host updated PHP or SQL lately?

Perhaps his host has switched off register globals which would not be noticeable in a recent osC installation but it might break certain contributions (Quick Price Updates e.g. had or has that problem). In his second post the variable $msg might be used in application_top.php (just guessing here, we are supposed to be psychic here as usual) whereas it should be using $_GET['msg'].

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You`re always best posting in the forums for the contrib you have trouble with.

 

Has your host updated PHP or SQL lately?

I just spoke with the hosting company and they said there have been no changes. The current version of PHP is 4.4.8, MySQL Client API version 5.0.32, PostgreSQL(libpq) Version 7.4.7 (I don't know if any of that helps).

 

The Register Globals is set to ON.

 

I did not understand what the other poster was trying to say. This is the code for the Tell Us Why in the application_top.php:

if ((isset($HTTP_POST_VARS['msg'])) && ($HTTP_POST_VARS['msg'] == "Y")) {
   if (($HTTP_POST_VARS['why'] != '') && ($HTTP_POST_VARS['why'] != TEXT_WHY_DEFAULT))  {
   tep_mail(STORE_OWNER, SEND_EXTRA_ORDER_EMAILS_TO, SUBJECT_WHY_DONT_BUY . $HTTP_POST_VARS['why'], $HTTP_POST_VARS['why'], STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);
 	}
}

It was working when I installed it. Is there something wrong with the way it is coded?

 

Thanks for trying to help guys, I really appreciate it. I have been wracking my brain and trying to search for others with these problems and it seems that it is unique to my site.

 

K

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The only thing that has been changed is that I added another hosting account to my plan. It can have up to three hosted domains, I only had one but last month added another. The hosting company insists that adding a new hosted account could not affect these in ANY way.

 

BUT since that is the only thing that is "new" I am thinking that might have something to do with it. However, I have no idea why it would affect it or how to fix it.

 

Thanks again for all your help!

Krisann

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