Should I receive an order confimration email?

[FearTheHands]

This may seem like a beginners question, but I have a valid reason asking it:

 

Should an 'order confirmation' email be sent out each time someone places an order on our oscommerce site ?

 

I ask as I have a site that has been up & running successfully for 18 months for someone else & I have just learnt that the person who actually sends out orders received from the shopping cart does NOT receive order confirmation emails from oscommerce. They simply check the site each day & cross check with paypal that the money has been received.

 

Am I right in thinking that a confirmation order should be sent from oscommerce for each order to the email address you specify in Configuration>My Store>E-mail Address ?

 

If so, any pointers as to why this email is not being sent ?

 

This is a particular issue as the store owner is also not receiving any special instructions / comments about orders placed which I believe should be added to the confirmation email & is also included on the email the customer receives ?

 

Thanks

[bobg7]

The store owners email address also needs to be added to the 'Send Extra Order Emails to:' block

[FearTheHands]

The store owners email address also needs to be added to the 'Send Extra Order Emails to:' block

Thanks for the reply

 

I do have this field setup to my own email address but have never received a single order confirmation email yet!

 

Any ideas as to why & where I should look to solve this problem ?

 

Plus, I am right in thinking that the order info is sent along with extra comments in this email once an order is made ?

[Guest]

This may seem like a beginners question, but I have a valid reason asking it:

 

Should an 'order confirmation' email be sent out each time someone places an order on our oscommerce site ?

 

I ask as I have a site that has been up & running successfully for 18 months for someone else & I have just learnt that the person who actually sends out orders received from the shopping cart does NOT receive order confirmation emails from oscommerce. They simply check the site each day & cross check with paypal that the money has been received.

 

Am I right in thinking that a confirmation order should be sent from oscommerce for each order to the email address you specify in Configuration>My Store>E-mail Address ?

 

If so, any pointers as to why this email is not being sent ?

 

This is a particular issue as the store owner is also not receiving any special instructions / comments about orders placed which I believe should be added to the confirmation email & is also included on the email the customer receives ?

 

Thanks

 

I have had my store for many years and also received email confirmations.

 

Set same email address in

 

Configuration>My Store> email address

Configuration>My Store> email from

Configuration>My Store> send extra order emails

 

then check

 

Configuration>Email Options> email transport method is sendmail

 

This should be enough

[FearTheHands]

I have had my store for many years and also received email confirmations.

 

Set same email address in

 

Configuration>My Store> email address

Configuration>My Store> email from

Configuration>My Store> send extra order emails

 

then check

 

Configuration>Email Options> email transport method is sendmail

 

This should be enough

Thanks for the reply. I've had semi successful results altering this - can you confirm the following?

 

Configuration>My Store> email address

Configuration>My Store> email from

Configuration>My Store> send extra order emails

 

For all of the above are you simply using the email address '[email protected]' instead of a name & email address 'My Name <[email protected]>' ?

 

I have received some email, but not all as I had a combination of both, so am now trying just the email address on it's own - which do you use ?

 

Thanks

[Guest]

Thanks for the reply. I've had semi successful results altering this - can you confirm the following?

 

Configuration>My Store> email address

Configuration>My Store> email from

Configuration>My Store> send extra order emails

 

For all of the above are you simply using the email address '[email protected]' instead of a name & email address 'My Name <[email protected]>' ?

 

I have received some email, but not all as I had a combination of both, so am now trying just the email address on it's own - which do you use ?

 

Thanks

 

Yes only add '[email protected]' in all these areas

[shartney]

Yes only add '[email protected]' in all these areas

 

Ahh, finally.. the answer.. I've open 30+ from search :blush:

 

Now another related question; what is the format for multiple emails the "send extra.... " field.

I had from the manual: name <[email protected]>, name2 <[email protected]>, name3 <[email protected]>

 

That didn't work, so I changed to: [email protected] , [email protected] , [email protected]

 

Is this the proper format?

 

Thanks,

Steven

[Guest]

Ahh, finally.. the answer.. I've open 30+ from search :blush:

 

Now another related question; what is the format for multiple emails the "send extra.... " field.

I had from the manual: name <[email protected]>, name2 <[email protected]>, name3 <[email protected]>

 

That didn't work, so I changed to: [email protected] , [email protected] , [email protected]

 

Is this the proper format?

 

Thanks,

Steven

the manual: name <[email protected]>, name2 <[email protected]>, name3 <[email protected]>

should work to the best of my knowledge.

[shartney]

That didn't work, so I changed to: [email protected] , [email protected] , [email protected]

 

Is this the proper format?

 

CONFIRMED !!

The quoted format is correct for "send extra.... " field. The format from the manual did not work for me, and this does.