Broken "My Account" Page

[commandercup]

I get a "HTTP 404 Not Found" error...

 

I get this URL when I click the "My Account" link

 

https*://bjkdesign.sslpowered.com/bjkdesign.com//shop//catalog/account.php?osCsid=b37d3d6203c4b71136037eeb4128cb7f

 

remove the *

 

The file "account.php" is in the correct directory... whats wrong?

[rakimonmic]

I tested that url and it seems that I can't get any files. Check your settings in the includes/configure.php file.

 

There you can set the correct server paths to your files.

 

If you need to find the correct server path create a php file, add the following to it <?php phpinfo(); ?> and load it in the browser, there you'll find the server path to your catalog file.

 

If you still have issues, contact your server administrator, there may be a problem with the server.

 

I hope this helps.

[commandercup]

I tested that url and it seems that I can't get any files. Check your settings in the includes/configure.php file.

 

There you can set the correct server paths to your files.

 

If you need to find the correct server path create a php file, add the following to it <?php phpinfo(); ?> and load it in the browser, there you'll find the server path to your catalog file.

 

If you still have issues, contact your server administrator, there may be a problem with the server.

 

I hope this helps.

 

when I got to the plain location of the file: http*://bjkdesign.com/shop/catalog/account.php

 

it gives me the same error... however, when I upload a account.php file with the code you told me to enter, it shows a page with all the php info... is the account.php file I am using corrupted? it came with one of the templates I downloaded...

[rakimonmic]

Try downloading a fresh copy of oscommerce and replace the account.php file with the one from the fresh copy.

 

Since you are using a template, the template account.php file may be corrupted.

[arietis]

when I got to the plain location of the file: http*://bjkdesign.com/shop/catalog/account.php

 

it gives me the same error... however, when I upload a account.php file with the code you told me to enter, it shows a page with all the php info... is the account.php file I am using corrupted? it came with one of the templates I downloaded...

 

i don't know if it's corrupted -- but it does seem to be not present. that's what the 404 error tells me. if it was there but corrupt you wouldn't get a 'not found' error.

 

replacing it from your template as rakimonmic suggested will probably help...assuming the template comes with the account.php file.

 

also, you should check your settings in the includes/configure.php file. your urls have some duplicated slashes, as in:

https://bjkdesign.sslpowered.com/bjkdesign.com//shop//catalog/account.php?osCsid=

 

should be:

https://bjkdesign.sslpowered.com/bjkdesign.com/shop/catalog/account.php?osCsid=

 

that won't fix your present problem, but should still be resolved.

 

if you still have problems, you be better off contacting the people you got the template from. they should support it.