B1gBear Posted April 20, 2008 Posted April 20, 2008 Hi Guys, I am a real novice here so please bear with me, I have just started out with my first shop and I have run a few test orders through. The process seems to be working ok but NO emails are being sent out to the customer? I was expecting a mail to be sent out on:- New account setup Confirm order Thanks for your order Am I asking too much? Can it be done? What am I doing wrong? All help gratefully received
♥geoffreywalton Posted April 20, 2008 Posted April 20, 2008 Have you configured it in your admin area? Under configuration My Store E-Mail options Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>.
B1gBear Posted April 20, 2008 Author Posted April 20, 2008 Have you configured it in your admin area? Under configuration My Store E-Mail options The Email options have the following values E-mail transport method = smtp E-mail line feeds = LF Use MIME HTML = true Verify through DNS = false Send E-mails = true
♥geoffreywalton Posted April 20, 2008 Posted April 20, 2008 and in "My store" admin area, what account are you sending it from? Is it in the same domain as your store/web site? Does it exist? Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>.
B1gBear Posted April 20, 2008 Author Posted April 20, 2008 Yes the account exists and I do get the extra email sent to this address re orders and I can manually send out mail to a chosen customer and get replies! But no auto mail goes out to customers?
Guest Posted April 20, 2008 Posted April 20, 2008 Yes the account exists and I do get the extra email sent to this address re orders and I can manually send out mail to a chosen customer and get replies! But no auto mail goes out to customers? Try E-mail transport method = sendmail
B1gBear Posted April 20, 2008 Author Posted April 20, 2008 Thanks for that, I have tried both settings and waited 2-4 hrs but no luck with either setting!!! I'm sure I must be missing something simple but I'm just not getting it!
bpopelar Posted April 20, 2008 Posted April 20, 2008 The Email options have the following values E-mail transport method = smtp E-mail line feeds = LF Use MIME HTML = true Verify through DNS = false Send E-mails = true If the transport method is set to smtp, the line feed must be CRLF. Many email forwarding agents will drop email message which do not use the proper linefeed character. This can happen any where along the line of delivering a message, so some email message may be dropped and some may be delivered. Ben
bpopelar Posted April 20, 2008 Posted April 20, 2008 Thanks for that, I have tried both settings and waited 2-4 hrs but no luck with either setting!!! I'm sure I must be missing something simple but I'm just not getting it! It is possible you need SMTP Authentication to send email to a foreign domain (i.e., email sent to the store's domain are received just fine, but emails sent to a customer are not delivered). Does your hosting company say anything about using SMTP authenication? If so, use this contribution. Ben
B1gBear Posted April 20, 2008 Author Posted April 20, 2008 Ben, thanks very much that bit of info made all the difference! I changed the line feed setting to CRLF and the result is promising!! I registered a new account and got a welcome email, I also sent a manual email from the store admin area and it got through also! What are the default auto messages? Can I add an order confirm mail/thanks for your order type mail?
B1gBear Posted April 20, 2008 Author Posted April 20, 2008 Guys, I have now realised that the customer does get an order confirmation email "Order Process" this function is now working! I would like to edit this message to add "Thanks for your order" etc etc. Which file/s do I need to edit and where can I find them - Thanks
bpopelar Posted April 22, 2008 Posted April 22, 2008 The order confirmation email is generated in the file checkout_process.php starting near line 223. The corresponding language files are in includes/languages/<language>/checkout_process.php; where <language> = english, etc Ben
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