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Help needed with Customer E-mails


B1gBear

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Hi Guys, I am a real novice here so please bear with me, I have just started out with my first shop and I have run a few test orders through. The process seems to be working ok but NO emails are being sent out to the customer? I was expecting a mail to be sent out on:-

 

New account setup

Confirm order

Thanks for your order

 

Am I asking too much? Can it be done? What am I doing wrong?

 

All help gratefully received

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Have you configured it in your admin area?

 

Under configuration

 

My Store

 

E-Mail options

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Have you configured it in your admin area?

 

Under configuration

 

My Store

 

E-Mail options

The Email options have the following values

 

E-mail transport method = smtp

E-mail line feeds = LF

Use MIME HTML = true

Verify through DNS = false

Send E-mails = true

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and in "My store" admin area, what account are you sending it from?

 

Is it in the same domain as your store/web site?

 

Does it exist?

Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile

 

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Click here for Contributions / Add Ons.

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If this post was useful, click the Like This button over there ======>>>>>.

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Yes the account exists and I do get the extra email sent to this address re orders and I can manually send out mail to a chosen customer and get replies! But no auto mail goes out to customers?

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Yes the account exists and I do get the extra email sent to this address re orders and I can manually send out mail to a chosen customer and get replies! But no auto mail goes out to customers?

Try

E-mail transport method = sendmail

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The Email options have the following values

 

E-mail transport method = smtp

E-mail line feeds = LF

Use MIME HTML = true

Verify through DNS = false

Send E-mails = true

If the transport method is set to smtp, the line feed must be CRLF.

 

Many email forwarding agents will drop email message which do not use the proper linefeed character. This can happen any where along the line of delivering a message, so some email message may be dropped and some may be delivered.

 

Ben

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Thanks for that, I have tried both settings and waited 2-4 hrs but no luck with either setting!!! I'm sure I must be missing something simple but I'm just not getting it!

It is possible you need SMTP Authentication to send email to a foreign domain (i.e., email sent to the store's domain are received just fine, but emails sent to a customer are not delivered). Does your hosting company say anything about using SMTP authenication? If so, use this contribution.

 

Ben

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Ben, thanks very much that bit of info made all the difference! I changed the line feed setting to CRLF and the result is promising!!

I registered a new account and got a welcome email, I also sent a manual email from the store admin area and it got through also!

What are the default auto messages? Can I add an order confirm mail/thanks for your order type mail?

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Guys, I have now realised that the customer does get an order confirmation email "Order Process" this function is now working! I would like to edit this message to add "Thanks for your order" etc etc. Which file/s do I need to edit and where can I find them - Thanks

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The order confirmation email is generated in the file checkout_process.php starting near line 223.

 

The corresponding language files are in includes/languages/<language>/checkout_process.php; where <language> = english, etc

 

Ben

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