no email notifications of orders to store

[sjarvis22]

I have two new stores, and have entered the email address I would like to receive notifications of orders into admin/My Store. In one store I used the recommended format, Name <email address>, and in the other, I just used the email address alone, as I read online that it wouldn't work with the recommended format. Unfortunately, neither way worked. The orders are being received by my credit card processor, and also by the customer, but not the email address i entered into the field 'Send Extra Order Emails To'. Can someone tell me what I have not configured?

[Guest]

I have two new stores, and have entered the email address I would like to receive notifications of orders into admin/My Store. In one store I used the recommended format, Name <email address>, and in the other, I just used the email address alone, as I read online that it wouldn't work with the recommended format. Unfortunately, neither way worked. The orders are being received by my credit card processor, and also by the customer, but not the email address i entered into the field 'Send Extra Order Emails To'. Can someone tell me what I have not configured?

Have you made changes to checkout_process.php? It should have this in it

 

// send emails to other people

if (SEND_EXTRA_ORDER_EMAILS_TO != '') {

tep_mail('', SEND_EXTRA_ORDER_EMAILS_TO, EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);

}

[sjarvis22]

Have you made changes to checkout_process.php? It should have this in it

 

// send emails to other people

if (SEND_EXTRA_ORDER_EMAILS_TO != '') {

tep_mail('', SEND_EXTRA_ORDER_EMAILS_TO, EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);

}

 

Thank you for responding! All that is present on checkout_process.php just as you showed above. Do I need to make any changes to it?

[Guest]

Thank you for responding! All that is present on checkout_process.php just as you showed above. Do I need to make any changes to it?

No, it is correct.

Did you make any changes elsewhere in the file?

[sjarvis22]

No, it is correct.

Did you make any changes elsewhere in the file?

 

Thanks again for being there! I did have someone install the FEC and Indivship modules, but I don't think that he changed checkout_process.php - I'll have to get in touch with him ASAP (not always easy - he's out of the country) to see if he made any changes to that page.....many thanks!

[sjarvis22]

Thanks again for being there! I did have someone install the FEC and Indivship modules, but I don't think that he changed checkout_process.php - I'll have to get in touch with him ASAP (not always easy - he's out of the country) to see if he made any changes to that page.....many thanks!

 

I just contacted him - he made no changes to checkout_process.php, and was stumped as to why there are no email notifications coming to the store address

[bpopelar]

Does the contact us email function work?

 

Ben

[Guest]

I just contacted him - he made no changes to checkout_process.php, and was stumped as to why there are no email notifications coming to the store address

Not familiar with fec.

[sjarvis22]

Does the contact us email function work?

 

Ben

 

Thanks for sticking with me.

the Contact Us link does send out the email correctly. Is that a clue?

[sjarvis22]

Does the contact us email function work?

 

Ben

 

Thanks again Coopco for your help - the FEC is the Fast Easy Checkout, to reduce checkout pages

[bpopelar]

Thanks for sticking with me.

the Contact Us link does send out the email correctly. Is that a clue?

Yes it is a clue. You just eliminated the possibility of a strangely configured email server (some servers allow email to be sent to foreign domains, but require authentication to send email to the local domain).

 

As your FEC contribution effects the checkout processing, I'd start looking there. Is the a support thread for the contribution? If so, start reading....

 

Ben

[sjarvis22]

Yes it is a clue. You just eliminated the possibility of a strangely configured email server (some servers allow email to be sent to foreign domains, but require authentication to send email to the local domain).

 

As your FEC contribution effects the checkout processing, I'd start looking there. Is the a support thread for the contribution? If so, start reading....

 

Ben

 

Thank you, I will look.....