Checkout Problems

[autoxtreme]

Hi,

 

It has been brought to my attention by a customer that there is a problem with the checkout on my site.

 

An account can be created without problems, products can be added to the shopping cart, but when you go to checkout the site logs you out and send you back to the login to account screen.

 

Does anyone know what could be causing this to happen?

 

Thank you

[Guest]

Hi,

 

It has been brought to my attention by a customer that there is a problem with the checkout on my site.

 

An account can be created without problems, products can be added to the shopping cart, but when you go to checkout the site logs you out and send you back to the login to account screen.

 

Does anyone know what could be causing this to happen?

 

Thank you

You need to check in admin how sessions are handled.

[autoxtreme]

You need to check in admin how sessions are handled.

 

I checked sessions in admin. This is what it says...............

 

 

Session Directory /tmp

Force Cookie Use False

Check SSL Session ID False

Check User Agent False

Check IP Address False

Prevent Spider Sessions False

Recreate Session False

 

I am not too sure what this means or what it should be set to.

 

Can someone help me out please :)

[autoxtreme]

Anyone????

[Ronaldinho53]

Do you have a ssl certificate on your site? If so, is it full or shared?

[Guest]

I checked sessions in admin. This is what it says...............

Session Directory /tmp

Force Cookie Use False

Check SSL Session ID False

Check User Agent False

Check IP Address False

Prevent Spider Sessions False

Recreate Session False

 

I am not too sure what this means or what it should be set to.

 

Can someone help me out please :)

You could try

Session Directory tmp

Force Cookie Use False

Check SSL Session ID True

Check User Agent False

Check IP Address False

Prevent Spider Sessions True

Recreate Session True

[autoxtreme]

Hi,

 

Thank you for the replies.

 

I have tried changing the session options and it makes no difference. I am using a shared SSL.

 

The url my host has given for the shared SSL is

'https://surrey.webhosting.uk.com/~autoextr/

 

This is how I currently have my /includes/configure file set up.

define('HTTP_SERVER', 'http://www.autoextreme.co.uk');

define('HTTPS_SERVER', 'https://surrey.webhosting.uk.com/~autoextr/');

define('ENABLE_SSL', true);

define('HTTP_COOKIE_DOMAIN', 'www.autoextreme.co.uk');

define('HTTPS_COOKIE_DOMAIN', 'autoextreme.co.uk');

define('HTTP_COOKIE_PATH', '/shop/');

define('HTTPS_COOKIE_PATH', '/shop/');

define('DIR_WS_HTTP_CATALOG', '/shop/');

define('DIR_WS_HTTPS_CATALOG', '/shop/');

 

And this is from my /admin/includes/configure file

 

<?php

define('HTTP_SERVER', 'http://www.autoextreme.co.uk');

define('HTTP_CATALOG_SERVER', 'http://www.autoextreme.co.uk');

define('HTTPS_CATALOG_SERVER', 'https://surrey.webhosting.uk.com/~autoextr/');

define('ENABLE_SSL_CATALOG', 'true');

define('DIR_FS_DOCUMENT_ROOT', '/home/autoextr/public_html/shop/');

 

Could it be something wrong in the way I have the SSL set up in either of the files?

 

If anyone wants to create an account on the site to see what is happening feel frre :)

 

Thank for any help on this one. Just want to get my store online and fully functional and this is the only thing stopping me now.

[germ]

In your /includes/configure.php change these:

 

define('HTTPS_SERVER', 'https://surrey.webhosting.uk.com/~autoextr/');
define('HTTP_COOKIE_DOMAIN', 'www.autoextreme.co.uk');
define('HTTPS_COOKIE_DOMAIN', 'autoextreme.co.uk');
define('HTTP_COOKIE_PATH', '/shop/');
define('HTTPS_COOKIE_PATH', '/shop/');

To:

 

define('HTTPS_SERVER', 'https://surrey.webhosting.uk.com/~autoextr');
define('HTTP_COOKIE_DOMAIN', '.autoextreme.co.uk');
define('HTTPS_COOKIE_DOMAIN', '.surrey.webhosting.uk.com/~autoextr');
define('HTTP_COOKIE_PATH', '/');
define('HTTPS_COOKIE_PATH', '/');

In the Admin configure file, change this:

 

define('HTTPS_CATALOG_SERVER', 'https://surrey.webhosting.uk.com/~autoextr/');

To:

 

define('HTTPS_CATALOG_SERVER', 'https://surrey.webhosting.uk.com/~autoextr');

[autoxtreme]

Thank you for that.

 

I have gone through with a find and replace tool copying and pasting from what you said to make sure I have no errors but I am still having the same problem.

 

I am really stuck on this one.

[autoxtreme]

I have just backed up my entire store and tried again using a completely fresh install of OSC. I have changed nothing apart from the suggested settings in the above post and I am still getting the same problems.

 

Does anyone have any other suggestions?

 

Thank you

[autoxtreme]

It is also definitely related to the SSL settings as the fresh install worked perfectly until I changed the settings in configure.php

 

Then it started signing out as soon as you navigate away from the log in screen

[autoxtreme]

Anyone???? I`ve tried everything I can think of. I tried the suggestion in the post above and I am still having problems.

 

Can anyone else suggest anything that might help me sort out this problem.

[germ]

What's your URL now?

:unsure:

 

http://www.autoextreme.co.uk/shop/ doesn't work any more....

:huh:

 

I had to leave for work. That's why I didn't post more earlier.

[bkellum]

Anyone???? I`ve tried everything I can think of. I tried the suggestion in the post above and I am still having problems.

 

Can anyone else suggest anything that might help me sort out this problem.

You didn't specify this so check you very last line in your configure.php file and define the sessions as so:

define('STORE_SESSIONS', 'mysql');