problems installing

[-=harry=-]

Hi all 8)

here's the deal, I have uploaded the catalog dir to my server.

i go to

www.hotchson.com/catalog/install

if you clicked that you will see that it's all there

I fill out the nesscary info

 

Webserver Root Directory

/home/virtual/hotchson/var/www/html

 

Webserver Catalog Directory

/home/virtual/hotchson/var/www/html/catalog/

 

Webserver Administration Tool Directory

/home/virtual/hotchson/var/www/html/catalog/admin/

 

WWW Catalog Directory

/catalog/

 

WWW Administration Tool Directory

/catalog/admin/

 

Database Server

www.hotchson.com

 

Username

nuh uah

 

Password

disoneneither

 

Database

hotchson_com

 

everytime I try it, I get an error:

Step 1: Database Import

 

A test connection made to the database was NOT successful.

 

The error message returned is:

 

Access denied for user: '[email protected]' (Using password: YES)

 

 

I have verified this information along with the username and password multiple times with my server... do you see anything else that could be incorrect??

the only thing I think might be off is the database field... is it asking for the database name or a prefix for information like catalog_auth_access???

 

thanks

[-=harry=-]

sorry a little more to the story

I can access the database using my username and password so I know they are correct. also I have phpbb already installed. would that cause a conflict??

thanks

[Aodhan]

Username

nuh uah

 

Password

disoneneither

 

Database

hotchson_com

 

A test connection made to the database was NOT successful.

 

The error message returned is:

 

Access denied for user: '[email protected]' (Using password: YES)

 

thanks[/url]

 

All that it is trying to do is see if it can connect to the database. If you have verified that the username/password combo are correct (Making sure of case-sensitivity), see if maybe your server itself has permissions to the database server, and that there is a database by that name set up.

 

Aodhan

[ukracer]

Hi all 8)

here's the deal, I have uploaded the catalog dir to my server.

i go to

www.hotchson.com/catalog/install

if you clicked that you will see that it's all there

I fill out the nesscary info

 

Webserver Root Directory

/home/virtual/hotchson/var/www/html

 

Webserver Catalog Directory

/home/virtual/hotchson/var/www/html/catalog/

 

Webserver Administration Tool Directory

/home/virtual/hotchson/var/www/html/catalog/admin/

 

WWW Catalog Directory

/catalog/

 

WWW Administration Tool Directory

/catalog/admin/

 

Database Server

www.hotchson.com

 

 

 

 

 

Username

nuh uah

 

Password

disoneneither

 

Database

hotchson_com

 

 

 

thanks

 

First off as I say in PM install both catalog and admin to the root. and then type localhost as the database server and it should then work fine if you have the paths right.

 

One thing to be careful of is any spaces if you cut and paste the data base name or passwords. It might install but it might leave gaps in the passwords and data base names at the ends and you might need to change them by hand later.

[-=harry=-]

by the root your talking about /html/ right... because I have phpbb and other misc stuff setup I would prefer to try to keep it in a folder if at all possible... thanks though :D :!: :!:

hotchson_com is definitly the database I have setup on my hosts server and the username and password I definitly have correct because I can access it from their online mysql admin tool.

I have phpbb already installed in the hotchson_com database, would this cause a problem? I am new to php and mysql but I would think logically if the table perameters were catalog_whatever that it shouldn't affect the phpbb... I'm not sure..

I was thinking maybe I would just create the tables myself give that a shot.

I tried to get the documentation from www.oscdox.com but the site seems to be down...

any other suggestions

[-=harry=-]

ok...

ukracer I didn't read that correctly

I have a one month old I'm caring for while tring to setup this website, I tried your last suggestion again now she is settled 'localhost' was the key...

thanks a lot :!: :!: :!:

i hit a couple more glitches along the way but everything seems good now!!!

again, thanks :!:

[ukracer]

ok...

ukracer I didn't read that correctly

I have a one month old I'm caring for while tring to setup this website, I tried your last suggestion again now she is settled 'localhost' was the key...

thanks a lot :!: :!: :!:

i hit a couple more glitches along the way but everything seems good now!!!

again, thanks :!:

 

No problems I meant to come back to you before now but I am suffereng major problems with not being able to get mail from my host!

 

Arrgggg...

 

Glad to be of assistance!

 

I am only just starting so perhaps we can work together a little if we get stuck :)

[jficarra]

Access denied for user: '[email protected]' (Using password: YES)

 

This is a MySQL error. Did you use [email protected] as your username in the installation? It is an e-mail address, not a username. If your username is "hotchson" try using just that...leave out the @ensim.hostcolour.com.

 

FYI, MySQL by default will only allow usernames that exist on the localhost to gain access. If you wish to connect from remote hosts, security will have to be tweaked to allow you to connect from remote hosts.

 

Also, normally the Admin folder is directly under the root...so the WWW Administration Tool Directory should read /admin. You should try a manual install...I find the installation "wizard" page can be confusing....the manual installation instructions are straight-forward.

 

Good Luck.

 

-Jim

[jficarra]

Doh! After I posted that I realized that you already got it installed. Please disregard.

 

You do, however, need to tweak the permissions on the files it's complaining about in the header.

 

-Jim

[-=harry=-]

thought I had it :?

http://www.hotchson.com/catalog/default.php

works but...

when I try to get to the admin panel I get this error

1046 - No Database Selected

 

select configuration_key as cfgKey, configuration_value as cfgValue from configuration

 

[TEP STOP]

 

Like I said earlier, I'm new to this... I kinda get what it's saying but not sure where to go...

pls help...

I didn't install admin folder to /catalog/ before installation

stupid stupid stupid

and i got this error

 

The configuration files do not exist, or permission levels are not set.

 

Please perform the following actions:

cd /home/virtual/site133/fst/var/www/html/catalog/includes/

touch configure.php

chmod 706 configure.php

cd /home/virtual/site133/fst/var/www/html/catalog/admin//includes/

touch configure.php

chmod 706 configure.php

 

catalog/includes was uploaded and I set chmod 706 configure.php so I can see the ecom site

but catalog/admin//includes/ was not there when I hit continue, it didn't give another error and I didn't notice it wasn't part of catalog dir but it is uploaded now.

I was wondering about /admin//includes/ does this mean /admin/admin/???

again, need help

thanks,

harry

[jficarra]

Harry,

 

I'm not sure where your current admin folder is, but assuming it's under the root, open the following file:

 

/admin/includes/configure.php.

 

Configure the database section just like you configured the catalog section in the /catalog/includes/configure.php. They are two separate files...you have to configure them both.

 

-Jim

[-=harry=-]

I don't know what you mean by configure??? :oops: I didn't really configure anything, I just ran the install program

and I think I messed this install right up.. damn

aswell as not being able to get to the admin panel I can't get to my account or even make an accout, it comes up 'page cannot be displayed' even though the account.php (for example) is on the server...

i'm such a dolt...

please help me out with this!!!!

thanks in advance

[-=harry=-]

ps my admin folder is in my catalog folder, does it have to be in the root or can I leave it there?

[Guest]

ps my admin folder is in my catalog folder, does it have to be in the root or can I leave it there?

it shouldn't matter where you locate it, as long as you define the location during install. (step 4 I belive)

having it in the root should make it easier though, although I've had it working in a completely different directory(host_url/store/admin/store/), as well as under /catalog/admin, and /catalog/.

[-=harry=-]

ok... killed that dragon.

got admin/includes/configure.php configured for my server

thanks jficarra

 

now I can get into my admin section phew...

 

however when I get there I am getting errors like

 

Warning: Cannot send session cache limiter - headers already sent (output started at /home/virtual/site133/fst/var/www/html/catalog/admin/includes/configure.php:49) in /home/virtual/site133/fst/var/www/html/catalog/admin/includes/functions/sessions.php on line 67

 

and

 

Warning: Cannot add header information - headers already sent by (output started at /home/virtual/site133/fst/var/www/html/catalog/admin/includes/configure.php:49) in /home/virtual/site133/fst/var/www/html/catalog/admin/includes/functions/general.php on line 18

 

and

 

Warning: Cannot send session cookie - headers already sent by (output started at /home/virtual/site133/fst/var/www/html/catalog/admin/includes/configure.php:49) in /home/virtual/site133/fst/var/www/html/catalog/admin/includes/functions/sessions.php on line 67

 

any help on these would be amazing... thanks

[Guest]

looks suspicious for sure!

I've seen similar ones, just a moment ago actually, deleted, and reuploaded the entire admin folder, and it is working...

Something seems to be fishy trying to re-install, or start an install over.

once you upload it, run your installer again.

[-=harry=-]

ok beautiful... worked that time no problem...

god that was easy only took about 20 min as opposed to a 2 days... jees.

damn newbies (i hate being one :oops: )

so here is the next problem

when i click on

log yourself in?

or

create an accout

or

my account

or

checkout

 

at the bottom of my browser it directs me to

ex.

'log yourself in?'

www.hotchson.com/catalog/login.php?osCsid=faabf6916e651f38458311aed77d1625

 

ex.2

create an accout

www.hotchson.com/catalog/create_account.php?osCsid=faabf6916e651f38458311aed77d1625

 

when I click on it I am brought up to page cannot be displayed.

this is a brand new installation, no changes to the program it did this last time too.

 

I am just wondering if the

?osCsid=faabf6916e651f38458311aed77d1625

part is supposed to be there.

if not, how do I delete it??

thanks,

[Guest]

That long string of numbers and letters is called a session ID and it is what identifies a customer as they go from one page to another. Don't mess with it.

 

Now, go to http://www.oscdox.com Download the installation and basic modification manual. It will help you to understand the program a lot better.

[-=harry=-]

for some reason I can't get to that website.

is there anyway you or someone could email it to me???

[email protected]

thanks

[-=harry=-]

thanks for emailing me the installation guide I really appreciate it :D :wink:

I have read through it and followed the instructions. I'm still having the same problem with

when i click on

log yourself in?

or

create an accout

or

my account

or

checkout

I get page cannot be displayed error 404.

the files are definitly on the server.

what could be another reason for this?

[Guest]

James,

 

I just gave your site a try...I got a security alert that the security certificate didn't match your site. I would suspect the path to your secure server isn't correct or that your Host has things messed up.

[-=harry=-]

bingo :!: :!:

thanks so much kim

[-=harry=-]

p.s.

it was my fault not the servers, I just assumed that I had a https://www.hotchson.com setup

I can but it costs extra, right now I'm just using this host to design and configure the site.

thanks that totally threw me, it's always something so simple... jees :oops: :roll:

[Guest]

...You know what they say about assuming......

 

I'm glad you got it figured out. Have a great night...I'm off to dream land.

[Guest]

thanks for emailing me the installation guide I really appreciate it :D :wink:

I have read through it and followed the instructions. I'm still having the same problem with

when i click on

log yourself in?

or

create an accout

or

my account

or

checkout

I get page cannot be displayed error 404.

the files are definitly on the server.

what could be another reason for this?

 

I had the same trouble..

It's with your https server, or your host.

If your host has shared ssl, you will need to find out how to access that server, or you can bypass by removing all reference to the https and SSL from the config.php file, or you can edit in filemanager from your admin under tools.

If you are using Paypal, or COD, that's an option that will work, if you have a merchant account, then you definately need to get it working.