No record of order?

[braineatingalien]

Hi on my website I have had 4 orders so far the first two went trough fine but now the next two do not show what they ordered, I can see they are costomers but all I get in my email is there payment and on the site in the orders section it says nothing. When I set up my own account and pay it works fine. Could someone please help I really cant be asking the customers what they ordered each time. my website is n-mod.com

[pedgette]

Are you using the default Paypal module? If so it's a known problem that the customer has to return to your website in order for the information to be stored and the e-mail to be sent. You will need to install one of the modules that stores the information in the database before they are sent to paypal and uses the Paypal IPN to call back to the website and update the order status and send the order e-mail.

 

If you aren't using Paypal it will help to know what payment module you are using.

[braineatingalien]

Are you using the default Paypal module? If so it's a known problem that the customer has to return to your website in order for the information to be stored and the e-mail to be sent. You will need to install one of the modules that stores the information in the database before they are sent to paypal and uses the Paypal IPN to call back to the website and update the order status and send the order e-mail.

 

If you aren't using Paypal it will help to know what payment module you are using.

 

Hey thanks I think that most likely is the problem. What module should I install? Its only with paypal I think

[pedgette]

On MS2.2 shop that I own I use this module: http://addons.oscommerce.com/info/2679

 

On a newer RC2a shop that I setup for someone I run the Paypal Web Payments Standard found here: http://addons.oscommerce.com/info/5655

 

on the RC2 shop it came default with the load. If you choose the 2nd option I would advise that you setup within your paypal account to have the customer auto return to your sites checkout_success.php page so the order e-mails are sent since they are not sent by the IPN module within that specific version. You'll also need to set the Instand Payment Notification URL within your paypal account to the file located in the /ext/ folder.

 

Both work great so far. Both store the order in your database before sending them off to paypal so you will no longer have to e-mail customers and ask them what they ordered. (I've been there too)