dougnyc Posted December 19, 2002 Posted December 19, 2002 I have to refund over $1,000 in charges to countless customers because the shopping cart automatically processed all my orders through authorize.net and still charged my customers for shipping when it is supposed to be free for orders over $99. The invoice and edit pages show no shipping charge but the amount charged seems to be an extra $12- $18. I'm using the osc build from 11/16. When the cart is over $99 the customer still has to select a shipping method but the shipping charge is deducted on the confirmation page so I didn't think of this as a problem. Now I think this might be unusal. Anyone else run into shipping charge problems or have some ideas on how I can stop overcharging customers.
mattice Posted December 19, 2002 Posted December 19, 2002 $1,000 refund $18 shipping ------- -/- 55.55 orders -------- * $99 minimum amount ===== $5499.99 turnover Hey... you did well :D Can you reproduce it? Seems the deduct does not take place in the actual model the way you describe it... "Politics is the art of preventing people from taking part in affairs which properly concern them"
dougnyc Posted December 19, 2002 Author Posted December 19, 2002 Is this only a problem with my site? I'm going to remove the free shipping option until this problem gets solved but I need to find a solution because offering free shipping on orders over $99 increased larger sales drastically.
dougnyc Posted December 19, 2002 Author Posted December 19, 2002 It is not just charging them an average of $12-18. My customers are being charged with whatever shipping options they select from UPS so in the most recent case OSC shows an invoice with a total of 104.80 and his actual charge was $172.73 probably because he selected overnight shipping. Why is OSC doing this and how can I keep from manually having to refund customers upwards of $67.93 on a single order.
Guest Posted December 19, 2002 Posted December 19, 2002 You didn't test it before going live with this option? While many people use OSC 2.2CVS for live stores, it doesn't mean that every feature has been tested or even completed. You need to maintain two installations.. A public one and a test one so you can test every feature to your satisfaction. I don't see any known bugs listed on the bug report section of this site. If you can reproduce it, you should post a bug report giving as much detail as possible. http://www.oscommerce.com/community/bugs
burt Posted December 19, 2002 Posted December 19, 2002 Think of a better way to charge zero shipping. There is an excellent contribution that does this for you, you can set the figure over which shipping be FOC and it works very well.
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