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Host moving to new servers problem


Biancoblu

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Hi,

I wonder if anyone experienced the same thing, any advice would be greatly appreciated.

A few months ago my webhost informed me that they are moving to new servers, I didn't need to do anything, they would take care of the move.

Their various attempts of automatically migrating my site failed every time and today I was told the problem was with the SSL certificate: they can't make SSL certificates work on the new servers.

I was therefore warned that if the problem persisted I would be required to change hosting plans and purchase a VPS (virtual private server), which incidentally, costs a lot more than my current hosting plan.

The problem is I cannot in any way set up a server myself! I wouldn't know where to start. :o

I thought of changing hosts, but then I'm not sure that I can since I bought my domain name (through my present host) until 2012.

Would I still be allowed to move to another host?

Do you think it's acceptable to "force" people to purchase their own server?

 

Thanks for reading, any thoughts welcome.

 

Isabella

~ Don't mistake my kindness for weakness ~

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you can move to another server fairly easily. how much is your current host charging you? and what they are asking you to do is not purchase your own server, you are still on the same kind of machine, called a shared server, whereby there is usually one nic numerous web sites, all with either a shared ip address or a dedicated ip address. a basic site with mysql and static ip, usually under 20/month

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Thanks for replying.

I have been on the phone with them for quite a long time, they confirmed that I would need to have a private server, meaning that I would get an "empty" machine where I have to install all the software required to make the server work.

Their virtual private servers cost between $30 and $50 a month, 4 times more than what I'm paying now.

But the problem isn't so much the charge, the problem is I can't set up a server myself.

 

Can I just register with another host and transfer my domain name even though I bought it through my present host until 2012?

~ Don't mistake my kindness for weakness ~

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Thanks for replying.

I have been on the phone with them for quite a long time, they confirmed that I would need to have a private server, meaning that I would get an "empty" machine where I have to install all the software required to make the server work.

Their virtual private servers cost between $30 and $50 a month, 4 times more than what I'm paying now.

But the problem isn't so much the charge, the problem is I can't set up a server myself.

 

Can I just register with another host and transfer my domain name even though I bought it through my present host until 2012?

 

your host is right to move you to a vps or recommend that you get a dedicated server if your store is doing big processing and incurring noticeably high loads on the shared server you are on.

 

but, the thing is that, very often a faulty or buggy module, script, code can cause a site to bog down an entire server. you can never know without investigating.

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I already am on a dedicated server. My site gets very little traffic and doesn't load the server in any way.

*they* can't fix the SSL issues on their new servers and are trying to force me to get a VPS :-" , which incidentally I wouldn't mind, but again, I absolutely don't know how to set up an emtpy server, which is what I was told I would get with a VPS plan.

~ Don't mistake my kindness for weakness ~

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I already am on a dedicated server. My site gets very little traffic and doesn't load the server in any way.

*they* can't fix the SSL issues on their new servers and are trying to force me to get a VPS :-" , which incidentally I wouldn't mind, but again, I absolutely don't know how to set up an emtpy server, which is what I was told I would get with a VPS plan.

 

You are not currently on a dedicated server if your cost is less than $50, they typically run $200+ per month. I would recommend at least a VPS to anyone who is running a ecommerce site. Bascially the VPS is just like the shared server you are currently on but you have a certain % of the resources (ram, cpu, hard drive) dedicated to your site solely (which you can pay more to get more of the resources). In theory if another site on your VPS server is running a file sharing site and it is slowing down everything you will be insulated somewhat from this and your site will not be dragged down with it unlike shared hosting where you are basically in the same boat as the file sharing site so both your sites performance suffer because of one site... It is still managed but has that insulation factor which is a good thing, and if your host tells you they will not help you with problems that is ridiculous, change hosts. I don't want to start a flame war, but who is your host maybe someone knows more about them?

 

Also make sure you aren't that site causing the server to drag down while you're at it like the previous poster mentioned! :thumbsup:

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According to who is, I appear to be on a dedicated server, but maybe the infos displayed are incorrect.

 

who is your host maybe someone knows more about them?

 

Startlogic

 

Also make sure you aren't that site causing the server to drag down while you're at it like the previous poster mentioned!

 

I don't know how to check that. (--->novice here....sorry)

 

About VPS plans, my host says I get an empty plan/server/machine/whatever that I have to set up by installing the software required, and that I have to fix issues with the server should they arise. I absolutely don't have the knowledge to do that so I'm rather lost.

~ Don't mistake my kindness for weakness ~

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Hi,

I wonder if anyone experienced the same thing, any advice would be greatly appreciated.

A few months ago my webhost informed me that they are moving to new servers, I didn't need to do anything, they would take care of the move.

Their various attempts of automatically migrating my site failed every time and today I was told the problem was with the SSL certificate: they can't make SSL certificates work on the new servers.

I was therefore warned that if the problem persisted I would be required to change hosting plans and purchase a VPS (virtual private server), which incidentally, costs a lot more than my current hosting plan.

The problem is I cannot in any way set up a server myself! I wouldn't know where to start. :o

I thought of changing hosts, but then I'm not sure that I can since I bought my domain name (through my present host) until 2012.

Would I still be allowed to move to another host?

Do you think it's acceptable to "force" people to purchase their own server?

 

Thanks for reading, any thoughts welcome.

 

Isabella

 

Having your domain registered with your host is never a good idea as it puts all your eggs in one basket. If you host wants to be mean they can just deny you to transfer it and you are stuck hosting with them. Having said that, if your host can not install SSL on their new server they are not much of a host and you should move to a company that can set up a server properly and not get suckered into buying a bigger package because they can't run their business properly.

 

If they insist that you move to a VPS then ask them that since it is not your fault you have to move they should offer you the VPS server for the same price as your shared hosting.

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According to who is, I appear to be on a dedicated server, but maybe the infos displayed are incorrect.

Startlogic

I don't know how to check that. (--->novice here....sorry)

 

About VPS plans, my host says I get an empty plan/server/machine/whatever that I have to set up by installing the software required, and that I have to fix issues with the server should they arise. I absolutely don't have the knowledge to do that so I'm rather lost.

 

All servers are dedicated until they are shared! :thumbsup: The correct terminology for the server you are on currently is a "Shared Server" the next step up is a VPS as I described above hence the increased cost, then a dedicated server which is the most expensive.

 

 

I don't know anything about that company but from what you've told us it sounds like they are being real jerks I would move to another provider. I would suggest inmotionhosting, they used to host us when we were on a VPS, about $59.95-$99.95/mo or if you really want a dedicated server liquid web is great for those, they are about $249/mo. There are also many other great companys out there, checkout webhostingtalk.com and read their forums which are filled with great reviews.

Most Valuable OsCommerce Contributions:

Also Purchased (AP) Preselection (cuts this resource hogging query down to nothing) -- Contribution 3294

FedEx Automated Labels -- Contribution 2244

RMA Returns system -- Contribution 1136

Sort Products By Dropdown -- Contribution 4312

Ultimate SEO URLs -- Contribution 2823

Credit Class & Gift Voucher -- Contribution 282

Cross-Sell -- Contribution 5347

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Thanks Peter and Keith for your input and advice. They are much appreciated. First of all I'm seeing about transferring my domain to another registrar so as to have full access to my details (which I don't have now, but then again I never worried about this issue :blush: before), from what I read at my host's site it shouldn't be a problem. Let's hope for the best.

Then I'll see if they fix the SSL issue on the new servers or not.

I am checking the providers you listed and will hopefully find an option that is manageable even for a beginner like me. :D

 

Isabella

~ Don't mistake my kindness for weakness ~

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According to who is, I appear to be on a dedicated server, but maybe the infos displayed are incorrect.

Startlogic

I don't know how to check that. (--->novice here....sorry)

 

About VPS plans, my host says I get an empty plan/server/machine/whatever that I have to set up by installing the software required, and that I have to fix issues with the server should they arise. I absolutely don't have the knowledge to do that so I'm rather lost.

StartLogic/iPower created a major problem when they migrated to their new platform and they do not seem to know how to fix it. I think they host sites and databases on two different servers. Whatever the configuration, the speed has been unacceptable for months. I moved to HostMonster as a result and am very happy.

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StartLogic/iPower created a major problem when they migrated to their new platform and they do not seem to know how to fix it.

 

wow, thanks for warning me....:blink: now I think I'll definitely move as well.

~ Don't mistake my kindness for weakness ~

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