geckogirl Posted March 26, 2008 Posted March 26, 2008 Hi there, I'm new, so please be gentle :) I've inherited an oscommerce shop and am not an expert by any means, and having quite a few problems that don't seem to make any sense and are driving me crazy. Having run out of ideas, I've come here in the hope that someone will be able to help. One of the main problems at the moment is that when an order is placed, we don't receive an email confirming this and thus have no way of knowing what the customer has bought - it simply shows up as a transaction on our bank's online payment processing webpage. The orders are also not being saved inside the admin section where the customers details are stored. However, when I turn on 'cash on delivery' and place a test order using that, then we receive the confirmation email, but only to the address that is listed under the 'Send extra order emails', not to the main store-owner address. The payment module that is active is called 'Buy On-Line with Credit / Debit Card via our secure connection to HSBC' - I don't know if this was custom written for this shop before I took it over or whether it's a standard OSC add-on. Can anyone suggest what might be the problem here? Thanks in advance, Geckogirl
FIMBLE Posted March 27, 2008 Posted March 27, 2008 Hello, it sounds like your customer is not being returned to the store after payment and that is not registering with the database as a sale. Is the E mail address set in Admin configuration the correct one? I expect you have already checked this but might have been omitted Nic Sometimes you're the dog and sometimes the lamp post [/url] My Contributions
geckogirl Posted March 27, 2008 Author Posted March 27, 2008 Hello, it sounds like your customer is not being returned to the store after payment and that is not registering with the database as a sale. Is the E mail address set in Admin configuration the correct one? I expect you have already checked this but might have been omitted Nic Hi Nic, Thanks for your reply. How do I ensure that the customer is returned to the main store after the payment has been processed? Is this a setting somewhere in the admin panel? Yes, the email address in the Admin configuration are all correct. Thanks, geckogirl
FIMBLE Posted March 27, 2008 Posted March 27, 2008 Hello, No this will be done with whom ever you payment gateway is with, HSBC i think you said. One alternative is to use a contribution that creates a dummy entry in your database that you can accept or reject. Look in the contributions under community from the links at the top of this page. I know a lot are for PayPal, there are some there that are not too, these would be for you Regards Nic Sometimes you're the dog and sometimes the lamp post [/url] My Contributions
bpopelar Posted March 27, 2008 Posted March 27, 2008 Order emails are only sent to customer and any email addresses defined in the "Send extra order emails to" parameter. osCommerce does not send an order email to the store owner. Ben
umtwebby Posted March 27, 2008 Posted March 27, 2008 Speak to HSBC about Instant Payment Notification (IPN) or whatever their version is called. I receive a copy of the order placed by the customer through OsCommerce and a payment notification through Paypal. The order through OS reduces my stock level by the appropriate amount and I use both emails as a cross reference. There is an IPN description on the Paypal website which might explain everything which you should be able to apply to your own circumstances.
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