Guest Posted March 12, 2008 Posted March 12, 2008 Hello, this is my first post here, so I hope this is the right area for it to appear in. We are currently using oscommerce with VSP Form from Protx. We have a development company that has been tasked with updating our Protx notifications so that orders are validated within oscommerce (cutting the need to manually check each protx notification email). They have installed the Protx direct payment module on their test server but are a ) claiming it cannot be tested until it is fully live on our server B ) claiming it will work effectively with our version of Protx (VSP Form) - Even though Protx support say that it will not. Can anyone tell me if a ) Protx direct payment module does work with VSP Form B ) if we can test this prior to going live (we do not want to go live with a solution that does not work and risk losing customers). your help is appreciated.
Guest Posted March 12, 2008 Posted March 12, 2008 Hello, this is my first post here, so I hope this is the right area for it to appear in. We are currently using oscommerce with VSP Form from Protx. We have a development company that has been tasked with updating our Protx notifications so that orders are validated within oscommerce (cutting the need to manually check each protx notification email). They have installed the Protx direct payment module on their test server but are a ) claiming it cannot be tested until it is fully live on our server B ) claiming it will work effectively with our version of Protx (VSP Form) - Even though Protx support say that it will not. Can anyone tell me if a ) Protx direct payment module does work with VSP Form B ) if we can test this prior to going live (we do not want to go live with a solution that does not work and risk losing customers). your help is appreciated. Forgive me if i'm wrong here but what's stopping your Web Dev going live from a test server using your Protx vendor information doing some trial runs whilst your main site is still active? This seems the most logical way to make sure its right before you go live on a live shop ?
Guest Posted March 13, 2008 Posted March 13, 2008 Hi Sp, I agree with what you have said and think this is the most logical (and usual I presume) way to do things. The developers have said: "Also I mentioned that some of payment options can be tested only on your live site." "most of payment module (like Googlecheckout, ProtX) installen on our demo server won't work correctly even in test mode. Only after we transfer them onto your server we will finish some small settings and they will work well. At the present we installed a lot of Paypals, ProtXs Googlecheckouts etc. and by all means we know in which cases they work and in which ones they don't work. Also we have just tested Paypal IPN once again and it works well." >> We have tested Paypal and that seems to work ok, google checkout keeps giving the error message "could not connect to google server" Protx Direct we cannot test Any ideas on what we should ask these guys to do very welcome as I am getting no answers from them at present.
Guest Posted March 13, 2008 Posted March 13, 2008 There is no reason why you cannot have both protx form and protx direct modules installed on your site at the same time as long as your Protx account is enabled for both account types at the Protx end. You can fully test the protx direct module without going live by directing transactions to the Protx Simulator. The Protx test server can also be used but doesn't allow quite as extensive testing of transaction responses as the simulator. If your developers are saying they cannot test the modules on their demo server then they must have the demo server setup incorrectly. I wrote the Protx direct module for oscommerce and do the development mostly on my home machine - I have no problems testing protx direct without having to copy onto a "live" server.
Guest Posted March 13, 2008 Posted March 13, 2008 Hi Perfect passion, we only have VSP form and do not wish to install protx direct at the protx end at present. They have now said " we finished some changes on our server to allow you to test ProtX. Please change now the IP address in your ProtX account to XXXXXXXXXXX" - so I think you were right that their server was set up incorrectly - but why are they asking us to change an IP address to one we don't own?
Guest Posted March 13, 2008 Posted March 13, 2008 They need you to add their IP to the protx account so that they can test the integration - the protx server will refuse any transaction from unregistered IP addressed Tom
pvtparts Posted March 14, 2008 Posted March 14, 2008 Just a note: If they're testing from a non production server, they should really use 'test-mode', a feature from Protx. You access you test account at http://ukvpstest.protx.com with (I think) your normal login details. You can add the IP address of their test server there and tell your developer to select test mode (in the Protx Direct) module which he conducts the tests.
Guest Posted March 14, 2008 Posted March 14, 2008 I personally find the Simulator mode more useful than test mode
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