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How do I integrate phone orders?


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We get about 20% of our store orders by phone. I'd like to be able to integrate those orders into our oscommerce system through an admistrator interface.

 

I'd also like to be able to change an order for when a customer calls and wants to modify their order or needs a refund on all or part of an order.

 

Can someone help me with pointers to modules which could help with these features?

 

THANKS!! :)

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There is a Phone/Fax order contribution as well as Order Entry and Order Editor ones. Maybe one of those will help.

 

Jack

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