Walking a client through processing an order

[ludachris]

Have you guys found a good resource that you've used to help walk a client through processing an order in the admin tool and Authorize.net? I'm trying to put together a Word doc for them to use as a reference sheet. I'm thinking something like:

 

1. Login to the Admin panel and click Orders.

2. Select the "Pending" option from the Status pull down menu in the top right.

3. Login to Authorize.net and click the Transactions link to view unsettled transactions.

4. Cross reference the transactions in the OSC admin panel with Authorize.net

5. ....

6. ....

7. ....

8. ....

9. Ship the product.

10. Update the order status in the Orders screen.

 

What is the proper order of operation? And at what status in Authorize.net can they ship out the product?

 

Thanks in advance.

[ludachris]

So nobody can help with some instructions on how to process an order using OScommerce? :huh:

[ludachris]

The support here is horrible. This is a pretty straight forward question. I can't believe nobody can walk me through the steps of processing an order.

 

:angry:

[NewBudda]

I don't understand your question. Just write down the steps yourself. should only take about 3 minutes...

[ludachris]

Having never used OSC for the shopping cart functionality I'm asking those who have used it.

I don't understand your question. Just write down the steps yourself. should only take about 3 minutes...

[jonquil]

The support here is horrible. This is a pretty straight forward question. I can't believe nobody can walk me through the steps of processing an order.

 

:angry:

 

Hey, you could read the bloody documentation. It's not rocket science and actually quite intuitive :)

 

http://www.oscommerce.info/kb/osCommerce/A...l/Customers/171

 

jon

[ludachris]

I've read the "bloody" documentation. Thanks for talking down to me though. It describes each section very well but does not walk you through the actual steps of what happens when an order is placed. It doesn't say anything about how you're supposed to use the software from beginning to end of an order. I'm actually surprised that there is no documentation on this. The page you linked to tells me how to use the Customers sections - great. It does not walk a person who is new to OSC through the process, which is what I'm trying to do for a client who is not very tech savvy. If I point him to that page it wouldn't tell him what he needs to know. At what point should he ship the product? What is the proper order of operation when an order comes in? Am I missing any steps in my first post?

 

That's why I'm trying to write a step-by-step guide and that's why I'm asking for help because I have not used the software myself. Now, no, it's not rocket science but I'm not one to just guess how things work when I'm working on a client's site.

 

So, if someone could just take two minutes and walk me through how an order is actually processed, preferably someone who uses Authorize.net, I'd greatly appreciate it. Why is so difficult to get help with these questions here? This has changed my whole outlook about using this script. If I can't get a simple explanation about how to use it, which is not found in the documentation, how am I supposed to be able to use it for client sites?

Hey, you could read the bloody documentation. It's not rocket science and actually quite intuitive :)

 

http://www.oscommerce.info/kb/osCommerce/A...l/Customers/171

 

jon

[♥GLWalker]

I dont know why you want to talk down to the whole community. What your looking for is here: http://www.oscommerce.info/docs/english/c_...ation_tool.html

 

Thats all there is and it is detailed enough. It is more than sufficient to learn from. If you cant get started from that, then I dont know what to tell you.

If you would have searched for that in the first place, you wouldnt have had to post here, people arent going to answer someone who doesnt bother to search a common item first. If you did search and already found that, then you need to be more clear on exactly what you want people to do for you.

Considering you joined in 2002, your question does not look very serious.

[jonquil]

I've read the "bloody" documentation. Thanks for talking down to me though. It describes each section very well but does not walk you through the actual steps of what happens when an order is placed. It doesn't say anything about how you're supposed to use the software from beginning to end of an order. I'm actually surprised that there is no documentation on this. The page you linked to tells me how to use the Customers sections - great. It does not walk a person who is new to OSC through the process, which is what I'm trying to do for a client who is not very tech savvy. If I point him to that page it wouldn't tell him what he needs to know. At what point should he ship the product? What is the proper order of operation when an order comes in? Am I missing any steps in my first post?

 

That's why I'm trying to write a step-by-step guide and that's why I'm asking for help because I have not used the software myself. Now, no, it's not rocket science but I'm not one to just guess how things work when I'm working on a client's site.

 

So, if someone could just take two minutes and walk me through how an order is actually processed, preferably someone who uses Authorize.net, I'd greatly appreciate it. Why is so difficult to get help with these questions here? This has changed my whole outlook about using this script. If I can't get a simple explanation about how to use it, which is not found in the documentation, how am I supposed to be able to use it for client sites?

 

I sent you to the Administration end for dealing with customer orders, and I feel that was appropriate. If you feel I've spoken down to you, I am sorry. What I'd like you to appreciate is that all configurations of osC, the servers on which they reside, and payment modules (to name a few elements) are unique. There's always something different about each one.

 

You can't advise your clients if you haven't used "the software." That's just silly, ill-advised, and a poor business practice IMHO. Trusting others' opinions is not good enough (not for me, anyway). Get on their site, make a purchase using Pay by Check or MO, see how it's done, then log into Admin and see what's what. If your client allows you access to AuthNet, go up there and see what's what. When you have your documentation, based on the experience you had, you'll know it's the right documentation for that client. The order you place can be cancelled and the product returned to stock, no harm no foul.

 

With regard to when the client ships the product? When the client is paid and not before.

 

jon