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Order Process email


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Hi--

 

I have a problem with email notification. Often a customer completes an order (including the payment via PayPal) but no email is sent to the store not the other specified addressees. This does not occur for all orders, just some of them. Fortunately, the store has always received payment notification from PayPal just does not always receive the specified email.

 

I also noticed that the completed orders for which there is no email also remains in the customer's cart.

 

Can someone explain to me what could cause this inconsistency?

 

Thank you very much for the help!

 

Don

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Hi--

 

I have a problem with email notification. Often a customer completes an order (including the payment via PayPal) but no email is sent to the store not the other specified addressees. This does not occur for all orders, just some of them. Fortunately, the store has always received payment notification from PayPal just does not always receive the specified email.

 

I also noticed that the completed orders for which there is no email also remains in the customer's cart.

 

Can someone explain to me what could cause this inconsistency?

 

Thank you very much for the help!

 

Don

It sounds like the customer is not returning to your website from paypal to "complete" the transaction and you are using the built in paypal module. Use the PayPal IPN contribution and you will not have this problem.

 

Ben

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It sounds like the customer is not returning to your website from paypal to "complete" the transaction and you are using the built in paypal module. Use the PayPal IPN contribution and you will not have this problem.

 

Ben

Ben--

Thanks for the reply; It does make sense but.... I am using the PayPal IPN. Apparently I have an error in its configuration. Please enlighten me. I have "default" for both the "Set Preparing Order Status" and "Set PayPal Acknowledged Order Status". Also, the "Transaction Type" is Aggregate. I don't see any other potential problem.

Thanks again,

Don

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Are You receiving IPN.

Its in the paypal_IPN.php file or IPN.php file that an order status is updated and email is sent.

 

So place some file write code and chek where the code fails.

 

 

Satish Mantri

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Have you posted a message on the Paypal IPN topic? Your best hint is the order remaining in the customer's shopping cart. Someone more familiar with the paypal IPN logic should be able to tell you what the problem is and how to fix it.

 

The order confirmation emails are sent by checkout_process.php. I don't think you have a problem with email since it works on some orders and not others

 

Figure out where the cart gets emptied and work from there...

 

Ben

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