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Missing orders Halp please!


cardcraft

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Help please

 

In the past week 5 orders were placed by customers but none came through to the oscommerce administration area???

 

All orders were paid using Paypal, the PayPal payment emails were all I telling me the orders had been placed. I have no idea what the customers purchased (and paid for) and have to contact them to find out!

 

I do hope someone can help me

 

Thank you in advance

 

Sandra

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you need to set up return url in your business paypal account, failing that install recover cart sales and you will be able to cross reference paypal orders that do not complete.

 

Hello Brian thank you for your help

 

I have http://www.cardcraft-uk.co.uk/shopping_cart.php in place at PayPal

Auto return is also on

 

Sandra

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Here are the settings you need please note the return URL

 

Auto return: On

Payment Data Transfer: Off

Block non encrypted website payment: Off

Paypal Account Optional: Off (this is vital that it is set to Off)

Contact phone number: Off

 

The return Url needs to be http://www. or https://yourdomain.com/catalog (or whatever your directory is)/checkout_process.php.

 

Note: I have read on the net it takes paypal up to 72 hours to setup your return Url so be patient ours worked within 24 hours.

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Here are the settings you need please note the return URL

 

Auto return: On

Payment Data Transfer: Off

Block non encrypted website payment: Off

Paypal Account Optional: Off (this is vital that it is set to Off)

Contact phone number: Off

 

The return Url needs to be http://www. or https://yourdomain.com/catalog (or whatever your directory is)/checkout_process.php.

 

Note: I have read on the net it takes paypal up to 72 hours to setup your return Url so be patient ours worked within 24 hours.

 

Thank you for your help Brian

 

I have checked all the PayPal settings the only one I changed was Paypal Account Optional: to OFF

and the URL from that detailed previously to

http://www.cardcraft-uk.co.uk/checkout_process.php

 

I will wait the 72 hours and hope that fixes the problem.

 

Thank you

 

Sandra

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Hi,

 

I too am having trouble with some orders not being sent through to my admin panel - probably happens about 1 every 100 however i don't use paypal but Protx.

 

Could anyone shed any light as to why this might be happening???

 

Many Thanks

D4

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Take these steps:

1)Install order holding contribution.

2)Use Paypal IPN module.

 

Satish Mantri

Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.

 

Check My About US For who am I and what My company does.

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Thank you for your help Brian

 

I have checked all the PayPal settings the only one I changed was Paypal Account Optional: to OFF

and the URL from that detailed previously to

http://www.cardcraft-uk.co.uk/checkout_process.php

 

I will wait the 72 hours and hope that fixes the problem.

 

Thank you

 

Sandra

 

Meanwhile I read your second option regarding the cart recovery, I think this would be good for all users to have even if only used as a 'just in case something goes wrong' reason although it appears much more usefulo tool that that.

 

Not having any cart recovery included I went to the thread for Recover Cart Sales v2.22

 

Steps 1 to 4 all went well

 

step 5 or 6 I was unsure what MS1 or MS2 stood for so insatlled MS1 taking care with the caution message included.

 

Steps 7 and 8 all went well

 

Almost there I though I am doing well then a problem occurred!

 

Step 9 part 1 also went well (having refreshed my website page and the Oscommerce admin area each time)

 

then after altering part 9 stage 2...

Copy this function and paste it into catalog/admin/includes/functions/general.php While you can paste it anywhere, I suggest doing so after the function:

tep_set_specials_status

 

Fatal error: Call to undefined function: tep_get_languages() in /homepages/0/d153229494/htdocs/cardcraftuk/admin/index.php on line 58

 

I have temporarily put this back so that I can access the admin area.

 

With the last hurdle in sight I logged into the MySQL datasbaseand went to MySQL Administration Centre to see if I could see the Cart Recovery in the index... it was not there?

 

Do you know what I have doner wrong please? Do you know how I get past the Fatal error?

 

Thank you

 

Sandra

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its a while from I installed RCS and I do remember you need to read the instructions very carefully and check and then recheck you are doing the correct insertions of code if it is needed. Are you sure you are running MS1 (pretty old version) this refers to your version of Oscommerce

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its a while from I installed RCS and I do remember you need to read the instructions very carefully and check and then recheck you are doing the correct insertions of code if it is needed. Are you sure you are running MS1 (pretty old version) this refers to your version of Oscommerce

Thank you form the update Brian

 

I will try it again with MS2

 

Sandra

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  • 3 weeks later...

Where do I make the changes? I looked in paypal and I don't see anything there. I am in a panic since I do not know how to look into the actual database file to see what customer ordered. HELP!!!!! I do know where mysql files are just don't know what I am looking at.

 

sue

 

 

Here are the settings you need please note the return URL

 

Auto return: On

Payment Data Transfer: Off

Block non encrypted website payment: Off

Paypal Account Optional: Off (this is vital that it is set to Off)

Contact phone number: Off

 

The return Url needs to be http://www. or https://yourdomain.com/catalog (or whatever your directory is)/checkout_process.php.

 

Note: I have read on the net it takes paypal up to 72 hours to setup your return Url so be patient ours worked within 24 hours.

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