Random Customer's Downloads Fail

[ndbryan]

I run a digital download site. I would say 90% of the customers have no problem downloading the file, but a few customers say they get a no file error.

 

Here is the raw access from the last customer who could not download:

 

24.*.*.* - - [18/Feb/2008:21:43:35 -0700] "GET /catalog/download.php?order=1522&id=1884 HTTP/1.1" 200 554752 "http://www.*.com/catalog/account_history_info.php?order_id=1522" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)"

 

So obviously the first thing I see is MSIE 6.0 so I download MSIE 3, 4, 5, 6 and they all seem to work with downloads.

 

The bytes of 554752 is the correct readout for the file to be downloaded.

 

Has anybody dealt with this already?

 

--Bryan

 

 

Contributions:

PayPal IPN

Downloads Controller

Hardcoded to check for "delivered" status

[ndbryan]

Still not resolved, but I have another example:

 

Again it seems to be IE 6 (don't know if that is the cause because I have tested with IE 6). This one has FunWebProducts, which I am not familiar with.

 

204.*.*.* - - [27/Feb/2008:15:01:12 -0700] "GET /catalog/download.php?order=1663&id=1182 HTTP/1.1" 200 554752 "http://www.*.com/catalog/account_history_info.php?order_id=1663" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; FunWebProducts; (R1 1.1); .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1)"

 

 

Any thoughts on the problem or ideas to troubleshoot would be greatly appreciated,

 

--Bryan