Store Pages stop loading after loading the left column

[rforeman]

My store pages at http://www.kingwestflowers.com/catalog/ suddenly stopped loading after loading the left column. I tried restoring a backup but had the same problem.

 

My host upgraded to PHP 5.2.5. recently; could that cause this problem?

 

Thanks!

[UncleSteve]

My store pages at http://www.kingwestflowers.com/catalog/ suddenly stopped loading after loading the left column. I tried restoring a backup but had the same problem.

 

My host upgraded to PHP 5.2.5. recently; could that cause this problem?

 

Thanks!

Hi,

 

Your page loads the top first, then left col, middle, right, then footer. You may have a problem with the boxes for the left column. Have they all loaded? If they have, try looking at the code for the middle column.

 

I tried this page - https://www.kingwestflowers.com/catalog/login.php which failed to load correctly, which suggests the problem lies with the left column. In your catalog/index.php look for

<!-- left_navigation //-->
<?php require(DIR_WS_INCLUDES . 'column_left.php'); ?>
<!-- left_navigation_eof //-->

and commenting out <?php require(DIR_WS_INCLUDES . 'column_left.php'); ?> Then run you index page to see if the middle and right cols load. If they do, you then know where to look.

[rforeman]

Hi,

 

Your page loads the top first, then left col, middle, right, then footer. You may have a problem with the boxes for the left column. Have they all loaded? If they have, try looking at the code for the middle column.

 

I tried this page - https://www.kingwestflowers.com/catalog/login.php which failed to load correctly, which suggests the problem lies with the left column. In your catalog/index.php look for

<!-- left_navigation //-->
<?php require(DIR_WS_INCLUDES . 'column_left.php'); ?>
<!-- left_navigation_eof //-->

and commenting out <?php require(DIR_WS_INCLUDES . 'column_left.php'); ?> Then run you index page to see if the middle and right cols load. If they do, you then know where to look.

 

Thanks Uncle Steve!!

We solved this problem by reverting an old copy of the box file 'information.php'. We still don't know what caused the problem but it coincided with a host PHP upgrade. However I will use your advice above to understand what happened.

Thanks for taking the time to help.

Sincerely,