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The e-commerce.

Sell, but no e-mail explaining it.


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I received a statement from Pay Pal that I made a sell, but there was no e-mail from my web-site about it.


I went into the order section, and there is no record.


I went into the Customer section, and the lady just registered today, then made the purchase, but under her section, I clicked on the Order icon, and still no record.


I sent her an e-mail asking her to tell me what it was that she purchased, but haven't heard back yet.



Is this being President's Day, and perhaps the hosting Company is lacking, would this slow down the site's ability send the statements until tomorrow?


Samuel B. Allen

Allen's Internet Mall - http://www.allens-internet-mall.com/oscommerce/catalog

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I have exactly the same problem I received the payment 16-02 but i dont know what the client bought, i had to guess according to the amount but is a big problem i need to fix it too.


Please any sugestion??????



Don't guess, just e-mail the customer. They'll tell you. It may be a couple of days before they check on their purchase. But they'll tell you.


Their e-mail can be gotten from the paypal detail statement, on the paypal web page.

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this problem is when using the stock paypal module and the customer does not return to your site.


Install the newer module to stop it happening again:





After making a few s"est orders" that is what I came up with, the customer doesn't make that last click from the "Thank You" page.


Thanks, I check that link out.

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