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Sell, but no e-mail explaining it.


sballen

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I received a statement from Pay Pal that I made a sell, but there was no e-mail from my web-site about it.

 

I went into the order section, and there is no record.

 

I went into the Customer section, and the lady just registered today, then made the purchase, but under her section, I clicked on the Order icon, and still no record.

 

I sent her an e-mail asking her to tell me what it was that she purchased, but haven't heard back yet.

 

QUESTION:

Is this being President's Day, and perhaps the hosting Company is lacking, would this slow down the site's ability send the statements until tomorrow?

 

Samuel B. Allen

Allen's Internet Mall - http://www.allens-internet-mall.com/oscommerce/catalog

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I have exactly the same problem I received the payment 16-02 but i dont know what the client bought, i had to guess according to the amount but is a big problem i need to fix it too.

 

Please any sugestion??????

 

 

Don't guess, just e-mail the customer. They'll tell you. It may be a couple of days before they check on their purchase. But they'll tell you.

 

Their e-mail can be gotten from the paypal detail statement, on the paypal web page.

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this problem is when using the stock paypal module and the customer does not return to your site.

 

Install the newer module to stop it happening again:

 

http://addons.oscommerce.com/info/5655

 

 

After making a few s"est orders" that is what I came up with, the customer doesn't make that last click from the "Thank You" page.

 

Thanks, I check that link out.

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