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Sender not correct


irvi

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I've been struggling with this great contrib for many hours. I was testing it for the last time and just before putting it live I discovered that all the mails have as sender [email protected]. (Jolanda is the first part of the shopowners name and watsnel is my hoster).

In this thread I found the tip to change EMAIL_FROM into STORE_OWNER_EMAIL_ADDRESS although the first should also work. No success.

Then I did a debug, showing the content of the variables. They are all correct.....

Normal mails 9order confirmation f.e.) have of course the correct sender.

What can I try to resolve this?

I really want this contri to work (the rest of this contri works perfecty) because I have several thousands of euro's in the cart for nly 4 weeks.

Of course I can use it at the moment also, but when people are replying, it won't work, doesn't look professionally and many mails will be treated as spam.

 

Thanks in advance.

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I've been struggling with this great contrib for many hours. I was testing it for the last time and just before putting it live I discovered that all the mails have as sender [email protected]. (Jolanda is the first part of the shopowners name and watsnel is my hoster).

In this thread I found the tip to change EMAIL_FROM into STORE_OWNER_EMAIL_ADDRESS although the first should also work. No success.

Then I did a debug, showing the content of the variables. They are all correct.....

Normal mails 9order confirmation f.e.) have of course the correct sender.

What can I try to resolve this?

I really want this contri to work (the rest of this contri works perfecty) because I have several thousands of euro's in the cart for nly 4 weeks.

Of course I can use it at the moment also, but when people are replying, it won't work, doesn't look professionally and many mails will be treated as spam.

 

Thanks in advance.

 

Have you look at this FAQ to get a better understanding of the email related configuration parameters? Look at this one too for the my store parameters related to email.

 

What email protocol are you using? Do you have any email relate contributions added to your site?

 

Ben

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Have you look at this FAQ to get a better understanding of the email related configuration parameters? Look at this one too for the my store parameters related to email.

 

What email protocol are you using? Do you have any email relate contributions added to your site?

 

Ben

 

 

 

 

Of course I've checked this Ben.

These are the parameters, I think they are correct, no (I host on linux):

E-mail transportmethode sendmail

E-mail regeleinde LF

Gebruik MIME HTML voor e-mail verzending false

Verifieer e-mailadressen d.m.v. DNS false

Stuur e-mail true

 

 

as you can read all the other emails are sended correctedly. My shop is live since a year now and I have no problems with my emails. It is only with this contrib. And, as I wrote, debugging shows the right values of the variables.

Is there a way to bypass this?

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Of course I've checked this Ben.

These are the parameters, I think they are correct, no (I host on linux):

E-mail transportmethode sendmail

E-mail regeleinde LF

Gebruik MIME HTML voor e-mail verzending false

Verifieer e-mailadressen d.m.v. DNS false

Stuur e-mail true

as you can read all the other emails are sended correctedly. My shop is live since a year now and I have no problems with my emails. It is only with this contrib. And, as I wrote, debugging shows the right values of the variables.

Is there a way to bypass this?

Try adding the sendmail -f parameter to php mail() calls as described here.

 

Ben

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Nope, also with the same result.

The sendmail protocol is difficult to debug; there is really nothing we can look at from the outside. You basically need root privileges on the server to look at the various system log files. It appears the sendmail daemon is configured oddly on your system. I say this only because I have sendmail working on one of my websites using the standard osCommerce package.

 

I assume you have searched for an email FAQ on your hosting company's website on how to send email and/or use php mail() function.

 

Does your hosting company support SMTP?

 

If they do, try switching the email protocol to SMTP and the email linefeed to CRLF and lets see what happens. Remove the "-f" change above before trying this.

 

If your hosting company requires SMTP password authentication, you will have to add a contribution to support that, but it an easy package to add.

 

Ben

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The sendmail protocol is difficult to debug; there is really nothing we can look at from the outside. You basically need root privileges on the server to look at the various system log files. It appears the sendmail daemon is configured oddly on your system. I say this only because I have sendmail working on one of my websites using the standard osCommerce package.

 

I assume you have searched for an email FAQ on your hosting company's website on how to send email and/or use php mail() function.

 

Does your hosting company support SMTP?

 

If they do, try switching the email protocol to SMTP and the email linefeed to CRLF and lets see what happens. Remove the "-f" change above before trying this.

 

If your hosting company requires SMTP password authentication, you will have to add a contribution to support that, but it an easy package to add.

 

Ben

 

I tried it without changing the -f (i cannot do it form where I am now), but without result.

However, I saw this in my email:

replyadres

[email protected],

[email protected]

 

It should be: Jolanda Houben, [email protected]

Does that help you?

I will check my sourcecode of this contrib again, but I think it is correct

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I tried it without changing the -f (i cannot do it form where I am now), but without result.

However, I saw this in my email:

replyadres

[email protected],

[email protected]

 

It should be: Jolanda Houben, [email protected]

Does that help you?

I will check my sourcecode of this contrib again, but I think it is correct

Yes and no...

 

The exact format of the email addressee should have been something like:

 

"Jolanda Houben" <[email protected]>

 

which is the result of the "Shop Owner" and "E-Mail Address" configuration parameters. Those parameters should be defined without punctation:

 

Jolanda Houben

[email protected]

 

I just went to your website and used the contact us page to send you an email. If you get it, forward it to me so I can look at how the message is formatted.

 

Ben

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