OSC Load Times

[midwestb]

This is my second cart I've set up. Both are hosted with www.ipower.com, but under 2 seperate accoutns/domains/etc.

 

I'm having very slow load times on any shopping cart page...some customers report time outs (nothing loads), and some report that everything is fine most of the time...and some just say it is slow....

 

 

Anyway: http://www.handlelatch.com/catalog/

 

As you can see, the main site (where it's all HTML) loads fine if you go there: www.handlelatch.com

 

So the problem definately lies within either how the server is handling OSC, or something I messed up during installation perhaps.

The thing is, I think it has just been acting up less than a week ago (before that, load times were generally never a problem).

 

 

Does anyone have any experience as to how I can help direct my host's support team better? They say there is no problem and everything is fine on their end...but obviously I think that this is not the case.

 

Thanks!

[Mav666]

Strange - I've had the same problem for the last week as well. Different host, same answer - everything looks ok, yadda, yadda. Have not changed anything, so I'm not sure why either - I was sort of thinking mysql ...

[tjsocorrista]

This is my second cart I've set up. Both are hosted with www.ipower.com, but under 2 seperate accoutns/domains/etc.

 

I'm having very slow load times on any shopping cart page...some customers report time outs (nothing loads), and some report that everything is fine most of the time...and some just say it is slow....

Anyway: http://www.handlelatch.com/catalog/

 

As you can see, the main site (where it's all HTML) loads fine if you go there: www.handlelatch.com

 

So the problem definately lies within either how the server is handling OSC, or something I messed up during installation perhaps.

The thing is, I think it has just been acting up less than a week ago (before that, load times were generally never a problem).

Does anyone have any experience as to how I can help direct my host's support team better? They say there is no problem and everything is fine on their end...but obviously I think that this is not the case.

 

Thanks!

 

I have the same problem. I have two sites with IPower. They were great for years, but the company was sold. I am going to move on. I was hopeful that when the site migrated to vJunk...I mean vDeck 3, that this would go away; it didn't. And as as added bonus, you get less bandwidth. IF you actually receive an email from support, it will tell you that they looked at your site, there were no problems and that you need to clear your cache and try again. I don't think they actually read emails.

 

Good Luck!

[midwestb]

yeah they told me exactly the same thing.

I spent an hour talking to them last night, not sure if they fixed anything, but I hope so.

 

I was not aware that they were sold, who were they sold to?

[♥geoffreywalton]

To find information on speeding up the database retrieval, search the forums for

 

A Store Speed Optimisation In Progress

 

Some other links are: Optimize categories box, tep_get_category_tree optimization

 

And additionally for the front-end: Optimize tep_get_tax_rate() method

 

Contributions 2093 & 2575 may also be of interest.

[midwestb]

Alright...here's an update, and now I need more help:

 

Well it most certainly is the iPower servers. They are running all kinds of monitoring software as they try to alleviate database strain, and find out who's using all the bandwidth. In the meantime they tell me I'm basically screwed.

 

Side note: NEVER use Ipower, they are complete jerks and totally unhelpful.

 

 

Anyway, they said I should have no problem in about 3 months from now. Great, so now I have to try to fix things myself.

 

 

I want to use cache/cache control. I've activated it in the admin/configuration. I've kept the default folder (/tmp/)

Now I go down to "tools" in the admin section. I click cache control. Here's what I see:

Cache Blocks						 Date Created	  Action 

Categories Box 				 File does not exist 	Reset 
Manufacturers Box 	   File does not exist		Reset 
Also Purchased Module 	 File does not exist 		Reset 

Cache Directory: /tmp/

 

Clicking reset doesn't do anything. any ideas?

 

Really, I think we will make 1 change to the shopping cart a year, IF that. So I'd be happy if these pages were pretty much static forever, if that means it would just have to load from html and txt rather then access the database.... How can I make this happen?

 

I've looked into Page Cache contribution, as well as the other ones mentioned above. I'm not certain that any of these will really alleviate my issues though. If anyone knows, please share!

[Jan Zonjee]

Anyway, they said I should have no problem in about 3 months from now. Great, so now I have to try to fix things myself.

Forget it. Such a terrible performance with so little products and no specials will never become normal by using a cache. This is just totally unacceptable for a database driven website. What do they use for a server: Windows98 with a 244 MHz processor?

[midwestb]

if changing hosts is my only option...it's a huge hassle:

Have to release the domain that they have provided me and register it with another company

Moving the database and OSC php files (can this be easily done? a migration to a new host?).

 

can anyone recommend a better host? 1and1 maybe? Again, i really don't want to do this unless I must.