Paypal order processing

[miDJe]

Hi

 

When a customer places an order, and then pays with paypal. the order isnt showing up at all in my admin area.

 

Can anyone advise what could be the problem?

 

J

[appli]

Hello,

 

Working on OS Commerce imposes a comeback to shop on "catalog/process.php" in order to send mail so as to add in database the order.

 

And it's here that the problem appears: This comeback is not automatic and even if it will be modified at the Paypal account level (preferences/reception payments preferences on website: automatic returns on), the feedback doesn't work if your client do not use a Paypal account to pay. If he wants to pay with a credit card, Paypal show a link to comeback and he ha to do this step himself.Unfortunately, many people shutdown after there payments without doing this. As a result, you have neither mail nor order in the administration part. You just have a mail from Paypal to inform you about the payment of the order. But you haven't got the details of the order. So what the client wants? What have you sold? How to manage this in your administration part?

 

To solve this problem, you need to force a php process before the Paypal payment, or install a contrib.

[satish]

Use Paypal IPN.

 

It has a back end system so the chances of loosing an order will happen only if Your site is down for more then 72 hrs or Your cose or configuration had soe bug.

 

Satish