customer purchases not coming to orders?

[cardcraft]

Hi

 

I am experiencing a frustrating problems.

 

1 order in 20 (approx) made by a customer and paid for by a customer is not showing in the order list in oscommerce console area.

 

The problem appears to be mainly PayPal but has happened occassionally with WorldPay also

 

The only record I have of the purchase is the payment confirmation and then have to email the customer from the payment confirmation email to ask what they have purchased! Very frustrating and embarrassing.

 

Can anyone help please

 

Many thanks

 

Sanda

[♥geoffreywalton]

The stock ipn module is renown for these symptoms.

 

The recommendation is to install the paypal IPN contribution.

 

Failing this, there are several contributions to record orders before they are sent through to the card processing company.

[Lloyd Rush]

:blink:

 

I'm loosing so much sleep over the very same issues. I'm working with RC1 with the Palpal website Payments standard contrib. I've tried so much to make the system fail save. The biggest problem I am having is consistant with product attributes. For example, Socks, Size Large, Colour Blue, Flavour Cheese.

 

I've also added the pending_order_email contrib which works fine but I can't for the life of me work out how to reference the these attributes.

 

sort of goes like this

 

$products_ordered = '';

$subtotal = 0;

$total_tax = 0;

for ($i=0, $n=sizeof($order->products); $i<$n; $i++)

 

$products_ordered .= $order->products[$i]['qty']

. ' x ' . $order->products[$i]['name']

. '. -- Attributes: ' .$order->produtcts[$i]['Flavour']. ' --- Line Total = '

. $currencies->display_price($order->products[$i]['final_price'], $order->products[$i]['tax'], $order->products[$i]['qty'])

. $products_ordered_attributes . "\n";

 

 

where the flavour should be the attibute... I can't find any clues or help.. don't know where to go next.

 

I don't want to move away from PayPal but just can't come up with a fool proof way of not missing any orders [including attibutes] I'm so close: just need this last bit... can anyone help?

[Lloyd Rush]

ehhh, what I was trying to say was does anyone know how to include product attributes and email these as part of the checkout process... attribs such as the pending_order_email attrib.