HeatherP Posted January 4, 2008 Share Posted January 4, 2008 Hi, I am setting up a new website and the owner has been using Paypal up until now for payments for her business. I use authorize.net for my website and it works perfectly and seamlessly. She was on board with that but now has decided she wants to use Paypal. I personally have a laundry list of reasons not to from the research I did two years ago when setting up my own store but I wanted to ask the forum users who utilize Paypal currently how it works for you. I am mainly concerned with the physical leaving of the website to go to Paypal and returning back to complete an order, the general stigma and controversy of Paypal, and chargebacks. Any response is really appreciated! Thank you- Heather Link to comment Share on other sites More sharing options...
Guest Posted January 5, 2008 Share Posted January 5, 2008 Hi, I am setting up a new website and the owner has been using Paypal up until now for payments for her business. I use authorize.net for my website and it works perfectly and seamlessly. She was on board with that but now has decided she wants to use Paypal. I personally have a laundry list of reasons not to from the research I did two years ago when setting up my own store but I wanted to ask the forum users who utilize Paypal currently how it works for you. I am mainly concerned with the physical leaving of the website to go to Paypal and returning back to complete an order, the general stigma and controversy of Paypal, and chargebacks. Any response is really appreciated! Thank you- Heather To be truthful, I only use PayPal for my website. I do not have the monthly fee from authorize.net and the higher fees. I have two websites up and running using PayPal for both. There is a major down side to using PayPal though. If you would like to refer your client to paypalsucks dot com, and have her read through the horror stories from there, she may change her mind. PayPal is not governed by ANY state or federal banking laws or rules. They can and do freeze your account for no reason at all, and will not tell you why they have., and you don't get interest while its frozen either! This is common for PayPal though. I have never in five years had any of the trouble that I have seen and read about. I have although seen two of my best friends LOOSE their business from using PayPal. They frooze their account from an e-Bay sell, had problems, PayPal frooze thier entire account and two months later, they ended up closing their doors over it. PayPal has both its up and down sides to it. I would NEVER keep more than $100.00 in a paypal account at ANY given time EVER. I would also add the authorize or some other payment form to her site. Let her think of it this way. If PayPal decides to freeze her account cause they "think" its a "funny" transaction then how will she be able to accept ANY money from someone else? Once PayPal freezes an account, money is just that FROZEN. They do NOT need a court order from ANY judge or anything more than...hmmmm that looks funny, click click its now frozen. She needs a back-up plan for her site for the just in case. I have NEVER had my account frozen, guess I am special or something. More than likely, I am not doing something stupid or something that would send an alert flag to them to do that to me. Not sure. I do like using PayPal, if she has been using them for some time and has not had any problems, then she should be fine. I have been, and still love using PayPal. I follow their rules and polices and play by the book with them. I use them also for eBay sales that I also do. I would not be online with the two websites nor on eBay if I did not have PayPal. This is something one person or a group of people can not answer with a yes or no. She needs to decide if she wants to use them or not. But again, as stated above, if PayPal freezes her account she may end up on the bottom and loose it all. Thats my 2 cents worth...hope it helps. Mike Link to comment Share on other sites More sharing options...
HeatherP Posted January 6, 2008 Author Share Posted January 6, 2008 Thank you for your comments. It is good information. To be truthful, I only use PayPal for my website. I do not have the monthly fee from authorize.net and the higher fees. I have two websites up and running using PayPal for both. There is a major down side to using PayPal though. If you would like to refer your client to paypalsucks dot com, and have her read through the horror stories from there, she may change her mind. PayPal is not governed by ANY state or federal banking laws or rules. They can and do freeze your account for no reason at all, and will not tell you why they have., and you don't get interest while its frozen either! This is common for PayPal though. I have never in five years had any of the trouble that I have seen and read about. I have although seen two of my best friends LOOSE their business from using PayPal. They frooze their account from an e-Bay sell, had problems, PayPal frooze thier entire account and two months later, they ended up closing their doors over it. PayPal has both its up and down sides to it. I would NEVER keep more than $100.00 in a paypal account at ANY given time EVER. I would also add the authorize or some other payment form to her site. Let her think of it this way. If PayPal decides to freeze her account cause they "think" its a "funny" transaction then how will she be able to accept ANY money from someone else? Once PayPal freezes an account, money is just that FROZEN. They do NOT need a court order from ANY judge or anything more than...hmmmm that looks funny, click click its now frozen. She needs a back-up plan for her site for the just in case. I have NEVER had my account frozen, guess I am special or something. More than likely, I am not doing something stupid or something that would send an alert flag to them to do that to me. Not sure. I do like using PayPal, if she has been using them for some time and has not had any problems, then she should be fine. I have been, and still love using PayPal. I follow their rules and polices and play by the book with them. I use them also for eBay sales that I also do. I would not be online with the two websites nor on eBay if I did not have PayPal. This is something one person or a group of people can not answer with a yes or no. She needs to decide if she wants to use them or not. But again, as stated above, if PayPal freezes her account she may end up on the bottom and loose it all. Thats my 2 cents worth...hope it helps. Mike Link to comment Share on other sites More sharing options...
Guest Posted January 6, 2008 Share Posted January 6, 2008 Hi, I am setting up a new website and the owner has been using Paypal up until now for payments for her business. I use authorize.net for my website and it works perfectly and seamlessly. She was on board with that but now has decided she wants to use Paypal. I personally have a laundry list of reasons not to from the research I did two years ago when setting up my own store but I wanted to ask the forum users who utilize Paypal currently how it works for you. I am mainly concerned with the physical leaving of the website to go to Paypal and returning back to complete an order, the general stigma and controversy of Paypal, and chargebacks. Any response is really appreciated! Thank you- Heather What is your laundry list of reasons? I use papal ipn along with other payment options. Link to comment Share on other sites More sharing options...
edschaum Posted January 6, 2008 Share Posted January 6, 2008 Hi, I am setting up a new website and the owner has been using Paypal up until now for payments for her business. I use authorize.net for my website and it works perfectly and seamlessly. She was on board with that but now has decided she wants to use Paypal. I personally have a laundry list of reasons not to from the research I did two years ago when setting up my own store but I wanted to ask the forum users who utilize Paypal currently how it works for you. I am mainly concerned with the physical leaving of the website to go to Paypal and returning back to complete an order, the general stigma and controversy of Paypal, and chargebacks. Any response is really appreciated! Thank you- Heather We have had excellent results with paypal. We get around 35% of our payment volume through paypal and have not had any chargeback problems in over 5 years of use. Just like with the credit card companies, if there's a dispute with a customer, they will hold those particular funds aside until the problem is resolved, but they have a somewhat fair system for resolving complaints. In addition, if you're doing a nice volume of business, the rate is lower than for credit cards and accepting international payments is very easy, you don't have to worry about currency conversion. You should look into paypal ipn or possibly the pro version so that you do not have "lost" orders which can occur with the old paypal module. (We still use the old version and have solved the lost order thing on our own). And I think with the pro version, customers don't even leave your website to pay. The installation looked kinda complicated though. We don't experience any stigma by accepting paypal - many of our customers also frequent ebay, which pushes paypal as the payment of choice (because ebay owns paypal), so most people seem to be used to seeing paypal as an option. Ed Link to comment Share on other sites More sharing options...
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