Help! My store is DOWN and I don't know what is wrong with the code!

[Karenlo]

Hello fellow osCommercers. I am in a bit of trouble. I am not a .php coder (at all) and scraped by with my on-line store by the skin of my teeth. I have a link to the store from my website and get the following error when I (and my visitors) click on the link. I have gone to the file and found line 29 - it is nothing that I have altered - I actually believe that I have not changed anything in it at all (ever). Anyone have any ideas why this would cause my site to go down?

 

Warning: main(includes/configure.php): failed to open stream: No such file or directory in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

Warning: main(includes/configure.php): failed to open stream: No such file or directory in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

Fatal error: main(): Failed opening required 'includes/configure.php' (include_path='.:/usr/local/lib/php') in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

This is what is on Line 29: // include server parameters

require('includes/configure.php');

 

I have not touched this site since October, so I have no idea how includes/configure.php could suddenly not be there.

Thank you so much (in advance) for any help...!!!!!!!!

 

Warm regards,

KarenLo

[dameon]

Odd. I am not a PHP coder either but by juding by the errors it looks like that something might be looking for /configure.php in /includes/application_top.php ... but it should be looking for it in /includes

 

This is probably not it, just a guess. Try reuploading your config file with the correct info.

[Karenlo]

In further looking, I don't see my config file anywhere. This is so strange! Does anyone out there have the original config file that I could upload? Would that correct the problem??

[Guest]

Hello fellow osCommercers. I am in a bit of trouble. I am not a .php coder (at all) and scraped by with my on-line store by the skin of my teeth. I have a link to the store from my website and get the following error when I (and my visitors) click on the link. I have gone to the file and found line 29 - it is nothing that I have altered - I actually believe that I have not changed anything in it at all (ever). Anyone have any ideas why this would cause my site to go down?

 

Warning: main(includes/configure.php): failed to open stream: No such file or directory in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

Warning: main(includes/configure.php): failed to open stream: No such file or directory in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

Fatal error: main(): Failed opening required 'includes/configure.php' (include_path='.:/usr/local/lib/php') in /home/minds-ey/public_html/osCommerce/catalog/includes/application_top.php on line 29

 

This is what is on Line 29: // include server parameters

require('includes/configure.php');

 

I have not touched this site since October, so I have no idea how includes/configure.php could suddenly not be there.

Thank you so much (in advance) for any help...!!!!!!!!

 

Warm regards,

KarenLo

 

I would say your web space provider may have changed something - or - that configure.php is missing now from the includes directory. Try changing that line 29 in application_top.php to something like :-

 

 require('/home/minds-ey/public_html/osCommerce/catalog/includes/configure.php');

 

or simply :-

 

 

 require('configure.php');

 

If neither of them work check that configure.php is actually there.

 

Gav...

[Karenlo]

Thank you, Gav. I tried your suggestions and apparently my configure.php is no longer in my file manager. Don't see it anywhere. (!) Any idea how I could get even a generic version of the osCommerce configure.php file?

[bobg7]

Do you have a copy or backup? If you do you have the configure.php already.

[nimz]

open notepad and paste the following in it:

 

<?php
 define('HTTP_SERVER', 'http://yoursite.com');
 define('HTTPS_SERVER', 'http://yoursite.com');
 define('ENABLE_SSL', false);
 define('HTTP_COOKIE_DOMAIN', 'yoursite.com');
 define('HTTPS_COOKIE_DOMAIN', 'yoursite.com');
 define('HTTP_COOKIE_PATH', '/catalog/');
 define('HTTPS_COOKIE_PATH', '/catalog/');
 define('DIR_WS_HTTP_CATALOG', '/catalog/');
 define('DIR_WS_HTTPS_CATALOG', '/catalog/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
 define('DIR_FS_CATALOG', 'full address from root to catalog ex: /home/webguru/public_html/osc/catalog/');
 define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
 define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

 define('DB_SERVER', 'localhost');
 define('DB_SERVER_USERNAME', 'database user's name');
 define('DB_SERVER_PASSWORD', 'database user's password');
 define('DB_DATABASE', 'database name');
 define('USE_PCONNECT', 'false');
 define('STORE_SESSIONS', 'mysql');
?>

 

now edit all lines that have instructions in them with appropriate values. leave the rest as they are.

save the file as configure.php and upload it to your catalog/includes folder.

you'll be good to go. you better investigate how this thing happened.

[Karenlo]

Thank you very much!!! I called StartLogic (my web host) and they are looking into why it happened. It is with their "escalated" tech team. I really appreciate your help!

[hsmom13]

Thank you very much!!! I called StartLogic (my web host) and they are looking into why it happened. It is with their "escalated" tech team. I really appreciate your help!

 

 

Hi Karen,

 

I am new also and signed up with StartLogic. I got a bad error the other day (only html on the index page--post made yesterday for help) and it didn't occur to me that it might be on StartLogic's end. (I thought it must be something I did).

 

Anyway, did you have an hour on hold to get to them? I have been hesitant to call or do the online chat since I have done that 4 times in the last week and waited an hour + each time.

 

hsmom13

[Karenlo]

Hi Karen,

 

I am new also and signed up with StartLogic. I got a bad error the other day (only html on the index page--post made yesterday for help) and it didn't occur to me that it might be on StartLogic's end. (I thought it must be something I did).

 

Anyway, did you have an hour on hold to get to them? I have been hesitant to call or do the online chat since I have done that 4 times in the last week and waited an hour + each time.

 

hsmom13

[Karenlo]

I have had mediocre results with Startlogic customer service. With this particular situation, I did get a friendly person - but after about 1.5 hours on the phone (including hold time), I was told that it would have to be escalated to their more technical crew and it would be up to 48 hours before I heard back. I heard back via email about 3 days later and they told me what I already knew...that my configure.php file was gone. No explanation as to why/how that would have happened. So, not helpful. I have to say that I'm not impressed...

 

My store is still down. Unfortunately, the code provided in this email worked to a point, but none of my graphics or layout were maintained.

 

Good luck with yours!

[Guest]

I have had mediocre results with Startlogic customer service. With this particular situation, I did get a friendly person - but after about 1.5 hours on the phone (including hold time), I was told that it would have to be escalated to their more technical crew and it would be up to 48 hours before I heard back. I heard back via email about 3 days later and they told me what I already knew...that my configure.php file was gone. No explanation as to why/how that would have happened. So, not helpful. I have to say that I'm not impressed...

 

My store is still down. Unfortunately, the code provided in this email worked to a point, but none of my graphics or layout were maintained.

 

Good luck with yours!

I hope you guys are not using the admin filemanager to do your ftp and edits.

 

You should be using an ftp program (filezilla is one) and a text editor. Do your edits on your pc, and have backup files on your pc.

 

If you install wamp or xamp, you can even have a test site on your pc.