Shopping cart customers' items switched when on same network

[coldfission]

We are having a problem when two customers call in to place orders at the same time. We just use our website as a customer when they call in. One person will be on the phone with a customer with items in their shopping cart, then the next customer will call and we have to log into another account to place the order. Sometimes all of the items in one account are swapped over to the other account that has just logged in. This only happens over our network with the same IP address. How do i fix this problem?

 

thanks

[comicsigotem]

Why don't you just write down or type their order while they're giving it to you and when you get off the phone with them, you put in the order?

[coldfission]

we want the problem solved

[♥geoffreywalton]

Try gooogling

 

oscommerce sessions

 

There is some interesting reading there

 

Admin > Configuration > Sessions

 

Regenerate Session ID

If set to True the session id will be recreated when the customer tries to checkout or login to their account. This helps prevent two customers from accidently logging into each others account due to hard coded session id's in the store. (Requires PHP >=4.1)

[coldfission]

this was set to true in my settings. I even tried the contribution "Session Regeneration" http://www.oscommerce.com/community/contributions,4112

I tested it exactly how it says. I put items in my cart, logged in, and compared the two osCsid and they were the same. I have php version 4.3.11. Why isn't it creating new session id's?