NO DETAILS OF CUSTOMERS ORDERS

[clairecharel]

Customers are able to purchase from my store, but I do not get any details of the order

I do not get any email coming through with what customer has purchased

My store is set up to take paypal only and in UK currency

 

Secondly, on paypal, it only shows how much customer has spent in total and does gnot give any item description

 

I have tried to remove and reinstall paypal module, but the same thing occurs

 

One customer has reported me for trying to rip him off as I had no idea he had placed an order

This is both very distressing and annoying

Somebody please help !

[jonquil]

Just a thought. In your Admin, go look at your PayPal module details. Is yours set to Per Item or Aggregate?

 

You may not be receiving notifications but check your Admin >> Customers >> Orders. Those missing itemised orders may just be there :)

 

jon

[clairecharel]

Just a thought. In your Admin, go look at your PayPal module details. Is yours set to Per Item or Aggregate?

 

You may not be receiving notifications but check your Admin >> Customers >> Orders. Those missing itemised orders may just be there :)

 

jon

 

it does not give the options of Per Item[/b] or Aggregate

 

Enable PayPal Module

Do you want to accept PayPal payments?

 

True

False

 

E-Mail Address

The e-mail address to use for the PayPal service

 

 

Transaction Currency

The currency to use for credit card transactions

 

Selected Currency

Only USD

Only CAD

Only EUR

Only GBP

Only JPY

 

Payment Zone

If a zone is selected, only enable this payment method for that zone.

--none--Florida

 

Set Order Status

Set the status of orders made with this payment module to this value

defaultCanceledDeliveredPendingProcessing

 

Sort order of display.

Sort order of display. Lowest is displayed first.

[johnbee1960]

it does not give the options of Per Item[/b] or Aggregate

 

Enable PayPal Module

Do you want to accept PayPal payments?

 

True

False

 

E-Mail Address

The e-mail address to use for the PayPal service

Transaction Currency

The currency to use for credit card transactions

 

Selected Currency

Only USD

Only CAD

Only EUR

Only GBP

Only JPY

 

Payment Zone

If a zone is selected, only enable this payment method for that zone.

--none--Florida

 

Set Order Status

Set the status of orders made with this payment module to this value

defaultCanceledDeliveredPendingProcessing

 

Sort order of display.

Sort order of display. Lowest is displayed first.

 

I am having a very similar problem in one of my oscommerce stores in the fact that the customer can register, and will even get a welcome email, then can place an order.

I do not have any knowledge of the order until I get a nasty email off the customer asking where it is, or I log into paypal.

 

It does not appear to be a sever issue as others on the same server using oscommerce do not have this problem.

My email address is configured correctly.

Has anybody got any answers to this ?

[tigspok]

it does not give the options of Per Item[/b] or Aggregate

 

Enable PayPal Module

Do you want to accept PayPal payments?

 

True

False

 

E-Mail Address

The e-mail address to use for the PayPal service

Transaction Currency

The currency to use for credit card transactions

 

Selected Currency

Only USD

Only CAD

Only EUR

Only GBP

Only JPY

 

Payment Zone

If a zone is selected, only enable this payment method for that zone.

--none--Florida

 

Set Order Status

Set the status of orders made with this payment module to this value

defaultCanceledDeliveredPendingProcessing

 

Sort order of display.

Sort order of display. Lowest is displayed first.

 

Which paypal module do you have installed? I currently use osCommerce_PayPal_IPN_v2.3.3 from the download section, very easy to install and set up.You may just need to update you paypal IPN and that may work. I have tested this with their sandbox, and shows everything o.k. on both ends. Other wise I would contact PayPal on here, they have there own thread, I think.

 

Thanks

 

Mike

[clairecharel]

Which paypal module do you have installed? I currently use osCommerce_PayPal_IPN_v2.3.3 from the download section, very easy to install and set up.You may just need to update you paypal IPN and that may work. I have tested this with their sandbox, and shows everything o.k. on both ends. Other wise I would contact PayPal on here, they have there own thread, I think.

 

Thanks

 

Mike

 

 

Paypal is already installed in oscommerce

What is the other version ?