Problem with losing personalization info on products in cart

[Guest]

We sell stationery, invitations, etc.

 

Here is a sample situation:

 

You go to www.shophollydays.com and find an enclosure card that you would like to order for multiple people. However, each card needs different personalized information on the card.

 

So you add enclosure card design A to your cart and enter in the name you want printed on the card. It has now been added to your cart.

 

You click on continue shopping on your cart page and it takes you back to the product page that you were just at the design for enclosure card A. So you click to add this same product to your cart and you enter in the different name that you want printed on this new set.

 

It should add two separate entries in your cart each with personalized information.

 

However, the cart system just adds the last enclosure card A and increases the quantity to two (2). So therefore, the system kept the last "add to cart" but not the first "add to cart" that you did.

 

Does that make sense?

 

If any of the attributes change on the second order....it works fine. For example, if you choose that you want 60 cards instead of the normal 30 cards and one order is for 60 and one is for 30....then they both show up in your cart separately with the personalization info for each shown and correct.

 

However, if you order BOTH sets with 60 or both sets with 30 cards...and everything else is the same except for the special instructions text box that you completed telling us what name to print....then it only adds two quanties of the same product....thus losing the personalization information for the first one you entered and only keeps the personalization info for the last one you added to your cart.

[Guest]

any thoughts? We have several clients waiting to check out and they can't due to this issue...