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Checkout Problems


elite1082

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Is anyone experiencing problems with the checkout on their site.

 

We currently have a sports retail site. Up until recently everything has been working fine, most of the time. In the last couple of months we have been having real problems. When a customer buys a product 75%, of the time the order doesn't come through on the orders page of the adimn area. We get the confirmation from our payment provider, but we've no idea what sizes customers require. It's hard work because we have to ring them to find out the size. Also, on their customer history, that purchase doesn't appear.

 

Can anyone offer a solution.

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Is anyone experiencing problems with the checkout on their site.

 

We currently have a sports retail site. Up until recently everything has been working fine, most of the time. In the last couple of months we have been having real problems. When a customer buys a product 75%, of the time the order doesn't come through on the orders page of the adimn area. We get the confirmation from our payment provider, but we've no idea what sizes customers require. It's hard work because we have to ring them to find out the size. Also, on their customer history, that purchase doesn't appear.

 

Can anyone offer a solution.

If you have not changed anything on your site, check with your webhost and explain what problems you are having.

 

Does it happen with all payment methods?

 

If you install the pending order contrib, you will get (most of the time, depending on payment method) an pre order email.

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