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osCommerce

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Would really appreciate any constructive criticism of my first site


PatForde

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Hi guys,

 

This is my first site build with os commerce and I am pretty much done in terms of configuring OS commerce. I hope to launch this in the next few weeks and would really appreciate any feedback available.

 

It is a site that will be retailing games within Ireland and the UK. Couple of things to note -

 

I am in the middle of programming my stock onto the site but the playstation 2 category has plenty loaded on to see what the site will look like in the other categories.

 

I am waiting on a PO box address before incorporating a postal address into the contact details.

 

Gift vouchers area does not have proper images loaded yet and needs another few amounts added too.

 

Other than those which would be fairly obvious to any of you ;) any other improvements or tips would be great.

 

Thanks for any feedback - positive or negative !

 

Gamesnash

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Just a quick input on your shipping conditions.

 

You cannot transfer the responsibility of lost or damaged deliveries onto your customer unless you are selling B2B. Unfortunately these are the regulations for distance selling. Basically it means that until the customer receives what he ordered, you are responsible for the items. If the packet is lost, you've got to send out a new one and you have to bear all the additional costs. On top of that the customer has a 7 day cooling-off period which starts from the day he receives his order. He can cancel within these 7 days without any reason and the only thing he has to pay for is the postage to return the unwanted items and you cannot even charge a restocking fee.

 

I have the same problem operating from Ireland (with deliveries to the UK and within Ireland) and I had one case when a packet got lost and I had to replace it. I am currently offering to send all orders by standard post and my customers have the option to choose (and pay for) registered post. This is kind of voluntary but it helps if those registered packets get lost as they are at least insured. For all standard mail (even the standard parcels within Ireland) there is no insurance and you get nothing from An Post. I tried to just offer registered mail only but the much higher shipping cost to the UK put people off buying at all.

 

I hope this helps,

 

abra

The First Law of E-Commerce: If the user can't find the product, the user can't buy the product.

 

Feedback and suggestions on my shop welcome.

 

Note: My advice is based on my own experience or on something I read in these forums. No guarantee it'll work for you! Make sure that you always BACKUP the database and the files you are going to change so that you can rollback to a working version if things go wrong.

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Hi,

 

I went to your site and thought it looked good. My son would love this site.

I really liked the way your product listing pictures are larger than

the default. How did you accomplish that?

 

I'm just beginning too.

 

Sherry :thumbsup:

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You should add SSL to give you customers confidence in you and include something obvious about how people can pay you.

 

Consider using slighly smaller thumbnail images otherwise it will look bad to people on lower res screens (1080 width and below).

 

Not sure if this is just a hobby for you or a serious business. Bear in mind from a business point of view that handling returns can cost many times as much as handling the original order and that checking a second hand game could also be expensive in terms of your time. I know people do make money from selling cheap stuff but you have to automate and do large volume.

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Thanks guys,

 

 

Bluewaves - In the admin panel under configuration there is an images page there which allows you to set the image dimensions.

 

Abra - was not aware of those regulations - thanks for the heads up. Will change the language accordingly.

 

Radders - I have adjusted the thumbnail images and made them bit smaller. Would you suggest SSL on the entire site or just at log in pages etc ( I am very new to this end of things ) I am intending to grow it as a serious business. There will be a full stock range of new games as soon as the ahem "car loan" comes through ;) Testing of games will indeed be time consuming but it would appear that you can build in more profit margin on the second hand games than on the new ones to compensate.

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Pat, I wasn't aware of them either. It used to be different but in the last years the consumer protection and distance selling laws have been changed a lot to the benefit of the customer. But if they like, they can cheat you into resending items by simply claiming they haven't received the first delivery. Without signature on delivery, you simply loose out on this.

 

abra

The First Law of E-Commerce: If the user can't find the product, the user can't buy the product.

 

Feedback and suggestions on my shop welcome.

 

Note: My advice is based on my own experience or on something I read in these forums. No guarantee it'll work for you! Make sure that you always BACKUP the database and the files you are going to change so that you can rollback to a working version if things go wrong.

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SSL should only be used for the pages that osC treats as secure by default- ie. login and customer details but not for the catalog as that would slow your site down.

 

Seems like a decent way to start off. The advantage of the secondhand business is that it should generate more repeat business from customers. The more time you have the more sense of community you can develop. The disadvantage is that it would be hard to outsource the distribution to a specialist firm.

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