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Invoice/ check out error


TPD

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I have a horrible problem happening on two stores I run.

 

 

One store is a fresh install the other has been up for awhile.

 

I have money appearing in my paypal account but no details to what they have ordered. The admin screen shows they set up an account, however it doesn't show that they have an order being processed.

 

I spoke to one of my customers and he said that he followed the check out to paypal and paid.

 

On my Bikestylesinc.com/catalog site, I've had orders but never via paypal before. Is this something with paypal being a method of payment?

 

Has anyone ever seen anything like this?

 

Any help is greatly appreciated.

 

Thanks,

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Sometimes your customers do not realize they need to hit continue on the Paypal site to finish the order back at your site. Install the Paypal IPN contribution and this will fix your problems. Above, click on Community, then contributions. Do a search for PayPal IPN and you should find it. Follow the instructions. This will create a premature order in your database and update when they pay you successfully so you know what they ordered whether or not they make it back from Paypal. Hope that helps!!

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