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Problems with AMEX cards... US store


Gadgetbubba

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I have recently had a customer that tried to pay with AMEX card and was denied /rejected confirmation. He tried this twice to no avail... So he then tried his Visa and it worked fine. No problem...

 

When he called AMEX to find out what the deal was... they told him there was two identical charges on his card from my store. When I checked my paypal account, those payments do not exist.

 

What do you think?

 

Brandon Hite

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that was transactions "amount charge" hold even the transactions were declined. Hold by Paypal. Usually funds will return to the card within 2 business days.

 

like this,

customer submitted - approved - declined immediately -> funds hold (mostly AVS not match etc.)

customer submitted - declined -> usually not hold (mostly incorrect card numbers, exp date etc.)

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